Job Description

The Administrative Clerk: Travel & Accommodation will be responsible for coordinating and processing travel and accommodation arrangements for officials within the Department of Tourism. The position requires the successful candidate to ensure that all travel requests are processed accurately, efficiently, and in compliance with departmental procedures and government regulations.

The role includes receiving travel requisitions, liaising with Travel Management Companies, processing travel documentation, verifying quotations, maintaining traveller profiles, handling accommodation bookings, resolving travel-related queries, processing payment documentation, and maintaining filing systems.

The successful candidate will work closely with departmental officials, travel service providers, finance personnel, and management to ensure that travel and accommodation arrangements are completed effectively and within approved guidelines.

Overview

The Department of Tourism is currently inviting applications from suitably qualified candidates for the position of Administrative Clerk: Travel & Accommodation. This permanent government opportunity is based in Pretoria and offers an excellent entry point into the South African public service sector for individuals seeking to build a career in administration, travel coordination, and government operations.

The successful candidate will become part of a team responsible for ensuring the efficient administration of official travel and accommodation arrangements for departmental employees. The role involves coordinating travel requests, processing accommodation bookings, communicating with travel management companies, maintaining accurate records, verifying documentation, and assisting with financial administration processes related to official travel expenses.

This position is particularly suitable for candidates who possess strong organizational abilities, excellent communication skills, attention to detail, and a willingness to learn government administrative procedures. No prior experience is required, making this an excellent opportunity for recent matriculants and aspiring administrative professionals to gain valuable experience within a structured government environment.

Employees in this role will develop practical skills in travel administration, record management, financial processes, customer service, stakeholder engagement, and public sector operations. The Department of Tourism continues to play a significant role in supporting South Africa's tourism industry and offers employees an opportunity to contribute to the efficient functioning of government services.

Requirements

Applicants must possess:

• Grade 12 / Senior Certificate or equivalent qualification

• No prior work experience required

• Basic computer literacy

• Good verbal and written communication skills

• Ability to work effectively in a team environment

• Good interpersonal skills

• Strong organizational abilities

• Planning and coordination skills

• Flexibility and adaptability

• Ability to follow instructions and procedures accurately

• Professional attitude and willingness to learn

Responsibilities

The successful candidate will be responsible for:

Travel and Accommodation Administration

• Processing travel and accommodation bookings

• Receiving travel requisitions from departmental officials

• Verifying travel requests for completeness and accuracy

• Submitting travel requests to Travel Management Companies

• Receiving and reviewing quotations from service providers

• Communicating discrepancies and obtaining corrections when necessary

• Issuing travel orders and confirmations

Travel Documentation Management

• Registering all VA26A transport request forms received daily

• Verifying transport request documentation

• Maintaining accurate travel records

• Updating traveller profiles and information

• Managing travel-related correspondence

• Following up on travel vouchers and confirmations

Customer Service and Query Resolution

• Assisting departmental officials with travel-related enquiries

• Resolving travel and accommodation issues

• Escalating unresolved matters where necessary

• Providing guidance regarding travel procedures

• Liaising with travel service providers and Travel Management Companies

Quotations and RFQ Administration

• Receiving Requests for Quotations (RFQs)

• Verifying RFQ information for correctness

• Sending RFQs to Travel Management Companies

• Following up on outstanding quotations

• Resolving quotation-related queries

Filing and Record Management

• Maintaining travel documentation files

• Creating new filing systems for each financial year

• Organizing travel records according to departmental requirements

• Ensuring secure storage of travel documentation

Financial Administration Support

• Receiving invoices from service providers

• Verifying invoices against approved travel requests

• Preparing BAS payment advices

• Assisting with payment processing procedures

Qualifications

• Grade 12 / Matric Certificate or equivalent qualification

Administrative Skills

• Travel administration

• Accommodation coordination

• Document management

• Filing systems

• Record keeping

• Data capturing

• Office administration

• Financial administration support

Professional Summary Example

A highly organized and detail-oriented administrative professional with strong capabilities in office administration, document management, travel coordination, and customer service support. Demonstrates excellent communication and interpersonal skills with the ability to interact professionally with colleagues, service providers, management teams, and external stakeholders. Proficient in computer applications and administrative systems, with a strong commitment to maintaining accuracy, confidentiality, and professionalism in all tasks. Possesses exceptional organizational abilities and the capacity to manage multiple priorities while meeting deadlines in fast-paced work environments.

A motivated and dependable individual with a strong willingness to learn and contribute to organizational success through efficient administrative support. Experienced in handling documentation, coordinating schedules, maintaining records, processing information, and providing customer-focused service. Able to work independently as well as collaboratively within team environments while demonstrating flexibility, adaptability, and a proactive approach to problem-solving. Committed to delivering high-quality administrative services and supporting operational objectives through effective planning and attention to detail.

ATS CV Tips

To maximize Applicant Tracking System (ATS) compatibility, applicants should tailor their CVs to reflect the skills and responsibilities outlined in the vacancy advertisement.

Recommended ATS Keywords

• Administrative Clerk

• Travel Administration

• Accommodation Coordination

• Office Administration

• Travel Management

• Records Management

• Filing Systems

• Customer Service

• Data Capturing

• Document Management

• Financial Administration

• Quotations Processing

• RFQ Administration

• Travel Coordination

• Microsoft Office

• Communication Skills

• Government Administration

• Administrative Support

• Time Management

• Planning and Organization

ATS Optimization Tips

• Use a professional summary that highlights administrative and organizational strengths.

• Include computer literacy and Microsoft Office skills.

• Emphasize attention to detail and customer service abilities.

• Clearly list educational qualifications.

• Use standard headings such as Professional Summary, Education, Experience, Skills, and References.

• Incorporate keywords from the vacancy naturally throughout the CV.

• Keep formatting simple and ATS-friendly.

• Save documents in PDF format unless instructed otherwise.

• Proofread carefully to eliminate spelling and grammatical errors.

A professionally written and ATS-optimized CV can significantly improve visibility during recruitment screening and increase the likelihood of being shortlisted for interviews.

How to Apply

Interested candidates should submit their applications electronically before the closing date using the Department of Tourism's official recruitment process.

Applicants should include:

• Comprehensive CV

• Certified copy of South African ID

• Certified copy of Grade 12 certificate

• Any additional supporting documentation

Candidates are encouraged to submit complete applications well before the closing date to avoid delays.