Overview

The Department of Employment and Labour, through the Unemployment Insurance Fund (UIF), has announced 146 Client Service Officer vacancies across various Labour Centres in Gauteng. These permanent public service roles are aimed at strengthening frontline service delivery and improving access to UIF-related services for members of the public.

Client Service Officers play a critical role in ensuring that workers, employers, and beneficiaries receive accurate information and efficient assistance regarding unemployment benefits and related statutory services. The positions are well suited to individuals who are service-oriented, detail-focused, and capable of working in a regulated administrative environment while adhering to Batho Pele Principles and public sector values.

Successful candidates will be placed at designated Labour Centres and will be responsible for processing UIF applications, providing screening services, and performing administrative support functions. The Department offers a structured working environment, competitive public service remuneration, and opportunities to gain valuable experience within government operations.

Labour Centre: Alberton Ref No: HR4/4/4/01/01 (X8 Posts)

Labour Centre: Benoni Ref No: HR4/4/4/01/02 (X6 Posts)

Labour Centre: Boksburg Ref No: HR4/4/4/01/03 (X5 Posts)

Labour Centre: Brakpan Ref No: HR4/4/4/01/04 (X6 Posts)

Labour Centre: Carletonville Ref No: HR4/4/4/01/05 (X7 Posts)

Labour Centre: Germiston Ref No: HR4/4/4/01/06 (X10 Posts)

Labour Centre: Johannesburg Ref No: HR4/4/4/01/07 (X2 Posts)

Labour Centre: Kempton Park Ref No: HR4/4/4/01/08 (X9 Posts)

Labour Centre: Nigel Ref No: HR4/4/4/01/09 (X6 Posts)

Labour Centre: Roodepoort Ref No: HR4/4/4/01/10 (X6 Posts)

Labour Centre: Sandton Ref No: HR4/4/4/01/11 (X2 Posts)

Labour Centre: Sebokeng Ref No: HR4/4/4/01/12 (X7 Posts)

Labour Centre: Soweto Ref No: HR4/4/4/01/13 (X6 Posts)

Labour Centre: Springs Ref No: HR4/4/4/01/14 (X5 Posts)

Labour Centre: Vanderbijlpark Ref No: HR4/4/4/01/15 (X7 Posts)

Labour Centre: Vereeniging Ref No: HR4/4/4/01/16 (X4 Posts)

Labour Centre: Atteridgeville Ref No: HR4/4/4/01/17 (X5 Posts)

Labour Centre: Bronkhorstspruit Ref No: HR4/4/4/01/18 (X5 Posts)

Labour Centre: Ga-Rankuwa Ref No: HR4/4/4/01/19 (X5 Posts)

Labour Centre: Krugersdorp Ref No: HR4/4/4/01/20 (X8 Posts)

Labour Centre: Mamelodi Ref No: HR4/4/4/01/21 (X6 Posts)

Labour Centre: Pretoria Ref No: HR4/4/4/01/22 (X2 Posts)

Labour Centre: Randfontein Ref No: HR4/4/4/01/23 (X6 Posts)

Responsibilities

• Provide frontline client screening and advisory services

• Process applications for Unemployment Insurance Fund (UIF) benefits

• Register and manage payment continuation forms

• Capture and update client information on operational systems

• Perform administrative duties in line with departmental procedures

• Ensure compliance with UIF legislation, policies, and regulations

• Maintain confidentiality and protect client information in line with POPIA

• Deliver professional and courteous customer service at all times

Minimum Requirements

• Matriculation / Grade 12 / Senior Certificate

• South African citizenship or permanent residence

• Basic computer literacy

• Willingness to undergo on-the-job training on UIF operational systems

Key Competencies and Skills

• Knowledge of UIF legislation, including the Unemployment Insurance Act and Contributions Act

• Understanding of Batho Pele Principles and public service ethics

• Verbal and written communication skills

• Interviewing and listening skills

• Analytical and interpretation abilities

• Conflict and time management skills

• Strong customer relations and interpersonal skills

• Telephone etiquette and professionalism

• Ability to work accurately under pressure

Professional Summary Example for CV 

A dedicated Client Service Officer with strong administrative and customer service capabilities, experienced in providing frontline public service support within a regulated environment. Demonstrates the ability to process applications accurately, interpret legislative requirements, and deliver clear information to clients while maintaining confidentiality and compliance with government policies. Adept at managing high client volumes, capturing data accurately, and supporting service delivery objectives.

Possesses excellent communication, interpersonal, and problem-solving skills, with a strong commitment to Batho Pele Principles and ethical conduct. Comfortable working with operational systems, handling sensitive information, and collaborating with colleagues to ensure efficient service delivery. Motivated to contribute to improved public access to UIF services while continuously developing professional knowledge within the public sector.

Important Notes

• A total of 146 posts are available across multiple Gauteng Labour Centres

• Salary: R269 499 per annum

• Only shortlisted candidates will be required to submit certified documents

• Shortlisted applicants will undergo pre-entry assessments and security checks

• The Department is an equal opportunity and affirmative action employer

• Applications received after the closing date will not be considered

• If no response is received within eight weeks after closing, applications should be regarded as unsuccessful

How to Apply

Applications must be submitted using the new Z83 application form, accompanied by a comprehensive CV.
For online submissions, applicants must email one combined PDF document (Z83 + CV only) to the designated email address provided for the specific Labour Centre, clearly indicating the job title and reference number in the subject line.

Walk-in applications may be hand-delivered to the Department’s provincial office.
Closing date:

• Walk-in applications: 13 February 2026 at 16:00

• Online applications: 13 February 2026 at 23:59

Failure to follow application instructions will result in disqualification.

For online applications email