Overview
An exciting opportunity is currently available within the Capsicum Culinary Studio division of ADvTECH for the position of Call Center Operator based in Johannesburg. This contract role is ideal for individuals who are passionate about sales, customer engagement, and education, and who are motivated to contribute to student recruitment and enrolment growth.
The primary purpose of this role is to support the institution’s recruitment strategy by engaging with prospective students through telephonic communication, promoting educational programmes, and guiding individuals through the enrolment process. The successful candidate will play a key role in generating leads, building relationships with potential students and their families, and ensuring that accurate and relevant information is communicated at every stage of the recruitment journey.
This role offers valuable exposure to the education and hospitality training sector, providing candidates with the opportunity to develop their communication, sales, and customer service skills in a structured and target-driven environment. Individuals who are confident communicators, persuasive, and able to build rapport quickly will find this position both rewarding and career-enhancing.
Minimum Requirements
- Matric / Grade 12 (NQF Level 4)
- Sales qualification (advantageous)
- Minimum of 1 year sales experience, preferably in a call centre or customer-facing environment
Key Competencies and Skills
- Strong verbal communication and interpersonal skills
- Customer service orientation and ability to build relationships
- Effective time management and organisational skills
- High attention to detail and accuracy
- Ability to work under pressure and meet deadlines
- Adaptability and ability to manage change
- Teamwork and collaboration skills
- Persuasive communication and sales ability
- Confidence in telephonic engagement
- Basic administrative and data capturing skills
Responsibilities
- Contacting existing students to request referrals
- Reaching out to parents of current students regarding sibling enrolment opportunities
- Re-engaging inactive students from the institution’s database
- Contacting prospective students to promote Capsicum Culinary Studio programmes
- Initiating telephonic consultations with prospective students
- Introducing and explaining the Capsicum brand and educational philosophy
- Conducting telephonic interviews and consultations
- Gathering and capturing student information accurately
- Identifying student interests through career-focused discussions
- Presenting course offerings in a clear and engaging manner
- Addressing queries and concerns while providing accurate programme guidance
- Advising students on application and acceptance processes
- Building strong rapport throughout the engagement process
- Communicating important dates, deadlines, and application requirements
- Capturing and updating student information on internal systems
- Maintaining accurate records of all interactions and follow-ups
- Supporting reporting requirements through proper documentation
- Delivering excellent customer service to prospective and current students
- Building and maintaining relationships with students and their families
- Enhancing the overall student recruitment experience
Important Notes
ADvTECH is committed to providing quality education and fostering a professional and inclusive working environment. This is a fixed-term contract position (3 months), and successful candidates will be expected to meet performance targets related to student recruitment and engagement. Due to the volume of applications, only shortlisted candidates will be contacted. Applicants who do not receive feedback after the closing date should consider their application unsuccessful.
🧾 ATS-Friendly CV Guide
In today’s digital job market, most companies use Applicant Tracking Systems (ATS) to screen CVs before human eyes ever see them. These systems are designed to scan documents for keywords, structure, and formatting that align with the job description. An ATS-friendly CV improves your chance of getting past automated filters and landing an interview. Whether you are applying for the ADvTECH Capsicum Call Center Operator position at ADvTECH – Capsicum Culinary Studio Division or another opportunity, your CV must speak both to machines and people. This guide walks you through proven strategies to optimize your CV from top to bottom, offering practical examples, formatting tips, and best practices to maximize your success.
1. ✅ CV Structure
- Header: Example — Thabo Khumalo | 0612 74 1234 | [email protected] | Randburg, South Africa.
- Professional Summary: Tailored to the role. E.g., “Motivated customer service agent with 3+ years’ experience in retail and a track record of increasing client satisfaction scores by 25%.”
- Key Skills: Include 6–10 bullet points. E.g., Point of Sale (POS) systems, Inventory control, Conflict resolution, Merchandising, SAP, Microsoft Excel.
- Work Experience: Reverse-chronological. Example:
- Retail Assistant | Bradlows | Jan 2022 – Present
- • Assisted 40+ daily customers with purchases and queries.
- • Maintained 98% shelf availability by overseeing stock rotation.
- Education: Highest level first. E.g., “Diploma in Business Management, UNISA, 2021.”
- Certifications: “Occupational Health and Safety, 2023 (SASSETA)”
- References: “Available upon request” unless stated otherwise in job ad.
2. 🖋️ Typography & Formatting
- Font Choice: Use clean fonts like Arial, Calibri, or Helvetica — ATS systems can misread decorative fonts.
- Font Size: Body text should be 10.5pt–12pt; Headings 14pt–16pt for readability and emphasis.
- Spacing & Margins: Use 1.15–1.5 line spacing. Keep margins at 0.75–1 inch. This ensures text isn’t cramped and is easy to scan.
- Avoid: Tables, columns, headers/footers, text boxes — most ATS software can't interpret them properly.
- File Format: Save your CV as a PDF or DOCX — PDF preserves formatting across devices, DOCX is often required by ATS platforms.
3. ✏️ Content Best Practices
- Mirror Job Language: If the ad says “inventory management,” use that term instead of synonyms like “stock control.”
- Quantify Achievements: Numbers give weight. E.g., “Managed R50,000 monthly inventory with < 2% loss.”
- Tailor for Each Job: Don't send the same CV to every employer. Highlight different skills depending on the job ad.
- Be Clear, Not Clever: Avoid vague buzzwords. Say what you did and how it helped your company.
- Proofread! ATS won't reject for spelling — but hiring managers will. Use tools like Grammarly or Hemingway.
4. 📷 Photo?
- Photos are discouraged unless required. ATS software can’t read them and they can add bias.
- If required (e.g., acting, modeling), choose a neutral background, natural lighting, and professional attire.
- Ensure file size is small if embedded. Avoid image-heavy CVs as they increase loading time.
5. 🔍 ATS Keyword Optimization Tips
Copy the exact job description and extract nouns and verbs that repeat. For example, for a Retail Assistant post: “customer service,” “cash handling,” “inventory,” “POS,” “stocktaking,” “sales target,” “merchandising,” and “teamwork.”
6. ✅ Dos and ❌ Don’ts of ATS CVs
- ✅ Use job-relevant keywords
- ✅ Keep formatting simple and consistent
- ✅ Quantify wherever possible
- ❌ Don’t include tables or graphics
- ❌ Don’t submit images or logos
- ❌ Don’t use colored or stylized fonts
7. 💾 File Naming & Saving Tips
- Name format: YourName_ADvTECH Capsicum Call Center Operator_CV.pdf
- Save as PDF unless job ad specifies otherwise
- Avoid spaces in filenames: Use underscores instead
- Check file size — keep it under 2MB
8. 🧠 More about ATS
Your CV is the first impression recruiters and ATS software get of you. To pass the ATS filter, you must optimize your CV with clean formatting, appropriate keyword use, and targeted content. Focus on clearly structuring each section: headline, summary, skills, work experience, education, and certifications. Customize the content for every role by mirroring the terminology and phrasing used in the job advert. Quantify achievements wherever possible. Format with simplicity — avoid graphics and stick to standard fonts. Proofreading is non-negotiable: even small typos can disqualify you. Save and name your file properly to avoid compatibility issues. Remember, your CV must be easily readable by both algorithms and humans. By applying the principles in this guide, you will greatly improve your chances of being shortlisted for interviews and finding the right role for your skills.
Professional Summary Example
Results-driven call centre and sales professional with experience in lead generation, telephonic engagement, and customer relationship management within target-driven environments. Skilled in conducting consultations, identifying customer needs, and promoting products or services effectively to achieve business objectives. Demonstrates strong communication and interpersonal skills, with the ability to build rapport quickly and provide accurate, informative guidance to prospective clients.
Highly organised and adaptable individual with strong attention to detail and the ability to manage multiple tasks simultaneously. Experienced in maintaining accurate records, capturing data efficiently, and supporting administrative processes within structured systems. Committed to delivering excellent customer service, meeting performance targets, and contributing to organisational growth through effective engagement and professional conduct.
How to Apply
Candidates who meet the requirements and are interested in this opportunity are encouraged to apply before the closing date of 10 April 2026.
Applicants should prepare the following:
- Updated CV
- Copy of Matric certificate
- Any relevant sales or customer service qualifications
Applications should be submitted via the official careers portal of ADvTECH or through the recruitment platform.
