Overview
AutoTrader South Africa, a trusted leader in the automotive e-commerce industry and part of the globally recognized OLX Group, is seeking an enthusiastic and detail-oriented Dealer Support Consultant to join their high-performing Operations team in Randburg. This role offers a unique opportunity for individuals passionate about customer service, digital platforms, and automotive marketing to thrive in a fast-paced, tech-driven environment.
The successful candidate will act as the central point of contact for automotive dealers, ensuring their profiles are optimized for maximum visibility on the AutoTrader platform. You will analyze data, manage listings, assist with invoicing and client queries, and deliver seamless customer experiences that align with AutoTrader’s reputation for excellence and innovation.
AutoTrader values ambition, ownership, and teamwork — empowering each employee to take responsibility for their role and contribute meaningfully to the company’s mission of creating a safe, smart, and transparent online marketplace. This is more than a job — it’s an opportunity to grow with one of South Africa’s most dynamic digital brands while shaping the future of online automotive trading.
Minimum Requirements
- Education: Matric / Grade 12 qualification (Essential)
- Experience: Minimum 2 years of experience in Customer Support or Administrative roles, preferably within the automotive, e-commerce, or technology sector
- Technology: Proficient in Microsoft Office Suite and Google Workspace (Docs, Sheets, Slides, etc.)
- Other: Strong digital literacy and familiarity with online platforms and CRMs
Key Competencies and Skills
- Excellent verbal and written communication skills
- Strong interpersonal and customer service orientation
- Ability to multitask, manage priorities, and meet deadlines
- Analytical mindset with data-driven problem-solving abilities
- High attention to detail and accuracy
- Competent in handling invoices, billing queries, and customer records
- Ability to work independently and collaboratively within a team environment
- Proficiency in MS Office, Google Workspace, and online management tools
- Emotional intelligence and ability to handle challenging conversations professionally
Responsibilities
- Manage, maintain, and update AutoTrader dealer profiles to ensure content accuracy and visibility.
- Oversee day-to-day dealer support activities, providing prompt responses to queries and concerns.
- Analyze market data and trends to assist dealers in optimizing their stock listings.
- Handle customer inquiries related to account management, invoicing, and technical support.
- Ensure dealer profiles adhere to AutoTrader’s quality and branding standards.
- Support sales and operational teams by delivering reports, insights, and updates.
- Collaborate with internal teams to address and resolve customer challenges efficiently.
- Uphold service excellence and exceed customer satisfaction goals within set timeframes.
- Maintain accurate communication records and ensure data integrity across systems.
- Act as a brand ambassador, promoting AutoTrader’s core values of transparency, trust, and innovation.
Important Notes
AutoTrader is proudly affiliated with the OLX Group, a global marketplace network that promotes inclusive hiring and diversity across all its entities. The company celebrates individuality and welcomes applications from all backgrounds, including people of all races, genders, disabilities, and experiences. Applicants are reminded that final selection will be based on qualifications, experience, and cultural alignment. AutoTrader may use AI-assisted screening tools as part of its recruitment process, but final hiring decisions are made by human evaluators.
🧾 ATS-Friendly CV Guide
In today’s digital job market, most companies use Applicant Tracking Systems (ATS) to screen CVs before human eyes ever see them. These systems are designed to scan documents for keywords, structure, and formatting that align with the job description. An ATS-friendly CV improves your chance of getting past automated filters and landing an interview. Whether you are applying for the AutoTrader Dealer Support Consultant position at AutoTrader South Africa (An OLX Group Company) or another opportunity, your CV must speak both to machines and people. This guide walks you through proven strategies to optimize your CV from top to bottom, offering practical examples, formatting tips, and best practices to maximize your success.
1. ✅ CV Structure
- Header: Example — Thabo Khumalo | 0612 74 1234 | [email protected] | Randburg, South Africa.
- Professional Summary: Tailored to the role. E.g., “Motivated customer service agent with 3+ years’ experience in retail and a track record of increasing client satisfaction scores by 25%.”
- Key Skills: Include 6–10 bullet points. E.g., Point of Sale (POS) systems, Inventory control, Conflict resolution, Merchandising, SAP, Microsoft Excel.
- Work Experience: Reverse-chronological. Example:
- Retail Assistant | Bradlows | Jan 2022 – Present
- • Assisted 40+ daily customers with purchases and queries.
- • Maintained 98% shelf availability by overseeing stock rotation.
- Education: Highest level first. E.g., “Diploma in Business Management, UNISA, 2021.”
- Certifications: “Occupational Health and Safety, 2023 (SASSETA)”
- References: “Available upon request” unless stated otherwise in job ad.
2. 🖋️ Typography & Formatting
- Font Choice: Use clean fonts like Arial, Calibri, or Helvetica — ATS systems can misread decorative fonts.
- Font Size: Body text should be 10.5pt–12pt; Headings 14pt–16pt for readability and emphasis.
- Spacing & Margins: Use 1.15–1.5 line spacing. Keep margins at 0.75–1 inch. This ensures text isn’t cramped and is easy to scan.
- Avoid: Tables, columns, headers/footers, text boxes — most ATS software can't interpret them properly.
- File Format: Save your CV as a PDF or DOCX — PDF preserves formatting across devices, DOCX is often required by ATS platforms.
3. ✏️ Content Best Practices
- Mirror Job Language: If the ad says “inventory management,” use that term instead of synonyms like “stock control.”
- Quantify Achievements: Numbers give weight. E.g., “Managed R50,000 monthly inventory with < 2% loss.”
- Tailor for Each Job: Don't send the same CV to every employer. Highlight different skills depending on the job ad.
- Be Clear, Not Clever: Avoid vague buzzwords. Say what you did and how it helped your company.
- Proofread! ATS won't reject for spelling — but hiring managers will. Use tools like Grammarly or Hemingway.
4. 📷 Photo?
- Photos are discouraged unless required. ATS software can’t read them and they can add bias.
- If required (e.g., acting, modeling), choose a neutral background, natural lighting, and professional attire.
- Ensure file size is small if embedded. Avoid image-heavy CVs as they increase loading time.
5. 🔍 ATS Keyword Optimization Tips
Copy the exact job description and extract nouns and verbs that repeat. For example, for a Retail Assistant post: “customer service,” “cash handling,” “inventory,” “POS,” “stocktaking,” “sales target,” “merchandising,” and “teamwork.”
6. ✅ Dos and ❌ Don’ts of ATS CVs
- ✅ Use job-relevant keywords
- ✅ Keep formatting simple and consistent
- ✅ Quantify wherever possible
- ❌ Don’t include tables or graphics
- ❌ Don’t submit images or logos
- ❌ Don’t use colored or stylized fonts
7. 💾 File Naming & Saving Tips
- Name format: YourName_AutoTrader Dealer Support Consultant_CV.pdf
- Save as PDF unless job ad specifies otherwise
- Avoid spaces in filenames: Use underscores instead
- Check file size — keep it under 2MB
8. 🧠 More about ATS
Your CV is the first impression recruiters and ATS software get of you. To pass the ATS filter, you must optimize your CV with clean formatting, appropriate keyword use, and targeted content. Focus on clearly structuring each section: headline, summary, skills, work experience, education, and certifications. Customize the content for every role by mirroring the terminology and phrasing used in the job advert. Quantify achievements wherever possible. Format with simplicity — avoid graphics and stick to standard fonts. Proofreading is non-negotiable: even small typos can disqualify you. Save and name your file properly to avoid compatibility issues. Remember, your CV must be easily readable by both algorithms and humans. By applying the principles in this guide, you will greatly improve your chances of being shortlisted for interviews and finding the right role for your skills.
Professional Summary Example
An adaptable and customer-focused professional with strong expertise in dealer support, client relationship management, and digital platform optimization. Experienced in maintaining high-quality service standards, managing client profiles, and providing operational assistance to ensure efficiency and customer satisfaction. Demonstrates a strong understanding of administrative processes, CRM systems, and data-driven decision-making within the automotive or e-commerce industry.
Highly skilled in communication, problem-solving, and multitasking, I take pride in fostering trust and building long-term client relationships through consistent, results-oriented performance. My goal is to contribute to organizational growth by leveraging my administrative and analytical abilities to enhance dealer engagement and drive online sales performance. With a passion for innovation and service excellence, I am eager to add value to a forward-thinking organization such as AutoTrader.
How to Apply:
Interested candidates can submit their detailed CV and a short motivation letter via the official OLX Careers Portal. Please ensure your CV includes relevant keywords from this job description to enhance ATS visibility.
