Overview
Ster-Kinekor Theatres, a leading name in South Africa’s entertainment and cinema industry, is currently seeking a Call Centre Agent to join their dynamic Marketing and CRM Division. This exciting opportunity is perfect for individuals with a passion for movies, customer service, and effective communication. The role offers the chance to work in a fast-paced, customer-focused environment where attention to detail, professionalism, and problem-solving skills are key.
The successful candidate will play an essential part in maintaining Ster-Kinekor’s high standard of customer satisfaction. The Call Centre Agent will handle incoming calls, emails, and business WhatsApp queries, providing accurate information, resolving complaints, and promoting loyalty programs.
Minimum Requirements
- Matric / Grade 12 (non-negotiable)
- Certification in Communication or Customer Service (advantageous)
- High school diploma or equivalent
- Previous Call Centre experience is highly recommended
- Proficiency in Microsoft Office Suite
- Experience using ticketing, loyalty, or CRM systems
- Basic computer and phone system knowledge
Key Competencies and Skills
- Excellent verbal and written communication skills
- Strong active listening and problem-solving abilities
- Proven customer service orientation
- Sales and marketing awareness for promoting shows and loyalty programs
- Organizational and time management skills to manage high call volumes
- Calm under pressure with attention to detail
- Team-oriented and collaborative mindset
- Adaptable and professional in all interactions
- High energy levels and passion for movies
Responsibilities
- Handle incoming customer queries via phone, email, and WhatsApp professionally
- Resolve complaints promptly and in line with company policy
- Escalate unresolved issues while ensuring timely feedback to guests
- Provide accurate information about movie schedules, promotions, and loyalty benefits
- Promote Ster-Kinekor’s loyalty programs and special offers
- Ensure refund policies and company procedures are properly communicated
- Maintain adherence to schedules, quality standards, and call handling metrics
- Submit daily operational checklists before the start of each shift
- Maintain high call quality and complaint resolution standards
- Ensure all customer feedback is accurately captured in the system
Important Notes
This is a permanent, full-time position based in Sandton, Gauteng. The role is suitable for entry-level applicants with strong communication and customer service skills. Candidates must be able to work flexible shifts and should not rely on personal cell phones during work hours.
🧾 ATS-Friendly CV Guide
In today’s digital job market, most companies use Applicant Tracking Systems (ATS) to screen CVs before human eyes ever see them. These systems are designed to scan documents for keywords, structure, and formatting that align with the job description. An ATS-friendly CV improves your chance of getting past automated filters and landing an interview. Whether you are applying for the Call Centre Agent Job Sandton Ster-Kinekor position at Ster-Kinekor Theatres (Pty) Ltd or another opportunity, your CV must speak both to machines and people. This guide walks you through proven strategies to optimize your CV from top to bottom, offering practical examples, formatting tips, and best practices to maximize your success.
1. ✅ CV Structure
- Header: Example — Thabo Khumalo | 0612 74 1234 | [email protected] | Randburg, South Africa.
- Professional Summary: Tailored to the role. E.g., “Motivated customer service agent with 3+ years’ experience in retail and a track record of increasing client satisfaction scores by 25%.”
- Key Skills: Include 6–10 bullet points. E.g., Point of Sale (POS) systems, Inventory control, Conflict resolution, Merchandising, SAP, Microsoft Excel.
- Work Experience: Reverse-chronological. Example:
- Retail Assistant | Bradlows | Jan 2022 – Present
- • Assisted 40+ daily customers with purchases and queries.
- • Maintained 98% shelf availability by overseeing stock rotation.
- Education: Highest level first. E.g., “Diploma in Business Management, UNISA, 2021.”
- Certifications: “Occupational Health and Safety, 2023 (SASSETA)”
- References: “Available upon request” unless stated otherwise in job ad.
2. 🖋️ Typography & Formatting
- Font Choice: Use clean fonts like Arial, Calibri, or Helvetica — ATS systems can misread decorative fonts.
- Font Size: Body text should be 10.5pt–12pt; Headings 14pt–16pt for readability and emphasis.
- Spacing & Margins: Use 1.15–1.5 line spacing. Keep margins at 0.75–1 inch. This ensures text isn’t cramped and is easy to scan.
- Avoid: Tables, columns, headers/footers, text boxes — most ATS software can't interpret them properly.
- File Format: Save your CV as a PDF or DOCX — PDF preserves formatting across devices, DOCX is often required by ATS platforms.
3. ✏️ Content Best Practices
- Mirror Job Language: If the ad says “inventory management,” use that term instead of synonyms like “stock control.”
- Quantify Achievements: Numbers give weight. E.g., “Managed R50,000 monthly inventory with < 2% loss.”
- Tailor for Each Job: Don't send the same CV to every employer. Highlight different skills depending on the job ad.
- Be Clear, Not Clever: Avoid vague buzzwords. Say what you did and how it helped your company.
- Proofread! ATS won't reject for spelling — but hiring managers will. Use tools like Grammarly or Hemingway.
4. 📷 Photo?
- Photos are discouraged unless required. ATS software can’t read them and they can add bias.
- If required (e.g., acting, modeling), choose a neutral background, natural lighting, and professional attire.
- Ensure file size is small if embedded. Avoid image-heavy CVs as they increase loading time.
5. 🔍 ATS Keyword Optimization Tips
Copy the exact job description and extract nouns and verbs that repeat. For example, for a Retail Assistant post: “customer service,” “cash handling,” “inventory,” “POS,” “stocktaking,” “sales target,” “merchandising,” and “teamwork.”
6. ✅ Dos and ❌ Don’ts of ATS CVs
- ✅ Use job-relevant keywords
- ✅ Keep formatting simple and consistent
- ✅ Quantify wherever possible
- ❌ Don’t include tables or graphics
- ❌ Don’t submit images or logos
- ❌ Don’t use colored or stylized fonts
7. 💾 File Naming & Saving Tips
- Name format: YourName_Call Centre Agent Job Sandton Ster-Kinekor_CV.pdf
- Save as PDF unless job ad specifies otherwise
- Avoid spaces in filenames: Use underscores instead
- Check file size — keep it under 2MB
8. 🧠 More about ATS
Your CV is the first impression recruiters and ATS software get of you. To pass the ATS filter, you must optimize your CV with clean formatting, appropriate keyword use, and targeted content. Focus on clearly structuring each section: headline, summary, skills, work experience, education, and certifications. Customize the content for every role by mirroring the terminology and phrasing used in the job advert. Quantify achievements wherever possible. Format with simplicity — avoid graphics and stick to standard fonts. Proofreading is non-negotiable: even small typos can disqualify you. Save and name your file properly to avoid compatibility issues. Remember, your CV must be easily readable by both algorithms and humans. By applying the principles in this guide, you will greatly improve your chances of being shortlisted for interviews and finding the right role for your skills.
Professional Summary Example
A highly motivated and customer-focused professional with a strong background in communication, problem-solving, and client service excellence. Skilled in handling a high volume of customer interactions through multiple channels including phone, email, and WhatsApp, ensuring timely and effective resolutions to inquiries and complaints. Demonstrates the ability to remain calm under pressure, prioritize tasks efficiently, and uphold company policies while maintaining a positive and professional demeanor at all times.
Brings an in-depth understanding of entertainment industry operations, including ticketing systems, loyalty programs, and promotional campaigns. Passionate about building meaningful relationships with customers and enhancing their experience through accurate information, empathy, and proactive service. Known for reliability, strong interpersonal skills, and a team-oriented attitude, with a commitment to promoting company values and delivering high-quality service in every interaction.
How to Apply:
Interested applicants should visit the official Ster-Kinekor Careers Page or apply directly via the company’s recruitment portal before the closing date: 01 November 2025. Applications received after the deadline will not be considered.
