Overview
Rosebank College, part of the ADvTECH Group, is currently seeking a dedicated and motivated Call Centre Operator (Chat Agent) to join their growing team in Johannesburg. As one of South Africa’s leading private higher education institutions, Rosebank College has built a reputation for shaping future leaders through academic excellence, innovative teaching, and student-focused engagement. This opportunity provides an entry point into sales and student recruitment, making it ideal for individuals who enjoy connecting with people, guiding them toward their educational journey, and building long-term relationships.
This role is especially well-suited for individuals with strong communication skills, a customer-focused mindset, and the ability to thrive in a fast-paced, deadline-driven environment. The position offers not only professional growth but also the opportunity to be part of a vibrant and meaningful mission: helping young South Africans take their next big step in higher education.
Minimum Requirements
- Matric / NQF Level 4 qualification (essential).
- Sales qualification (advantageous but not required).
- At least 1 year of sales experience.
Key Competencies and Skills
- Excellent verbal and written communication skills.
- Strong time management abilities.
- Ability to work well in a team-oriented environment.
- High level of customer service orientation.
- Adaptability to cope with change and handle pressure.
- Attention to detail and accuracy in capturing data.
Responsibilities
- Conduct cold calling to recruit new students.
- Engage with prospective students, parents, and referrals.
- Manage and update student databases.
- Conduct telephonic consultations to explain career options, courses, and admissions processes.
- Build strong rapport with prospective students to ensure a smooth application process.
- Capture accurate student details into the system.
- Provide guidance on application deadlines and enrollment procedures.
- Represent the Rosebank College brand professionally and effectively in every interaction.
Important Notes
This role is based in Johannesburg and is contract-based. Preference will be given to Employment Equity candidates and South African citizens. Candidates must be deadline-driven and comfortable in a target-driven environment.
🧾 ATS-Friendly CV Guide
In today’s digital job market, most companies use Applicant Tracking Systems (ATS) to screen CVs before human eyes ever see them. These systems are designed to scan documents for keywords, structure, and formatting that align with the job description. An ATS-friendly CV improves your chance of getting past automated filters and landing an interview. Whether you are applying for the Call Centre Operator Chat Agent position at ADvTECH Group – Rosebank College Division or another opportunity, your CV must speak both to machines and people. This guide walks you through proven strategies to optimize your CV from top to bottom, offering practical examples, formatting tips, and best practices to maximize your success.
1. ✅ CV Structure
- Header: Example — Thabo Khumalo | 0612 74 1234 | [email protected] | Randburg, South Africa.
- Professional Summary: Tailored to the role. E.g., “Motivated customer service agent with 3+ years’ experience in retail and a track record of increasing client satisfaction scores by 25%.”
- Key Skills: Include 6–10 bullet points. E.g., Point of Sale (POS) systems, Inventory control, Conflict resolution, Merchandising, SAP, Microsoft Excel.
- Work Experience: Reverse-chronological. Example:
- Retail Assistant | Bradlows | Jan 2022 – Present
- • Assisted 40+ daily customers with purchases and queries.
- • Maintained 98% shelf availability by overseeing stock rotation.
- Education: Highest level first. E.g., “Diploma in Business Management, UNISA, 2021.”
- Certifications: “Occupational Health and Safety, 2023 (SASSETA)”
- References: “Available upon request” unless stated otherwise in job ad.
2. 🖋️ Typography & Formatting
- Font Choice: Use clean fonts like Arial, Calibri, or Helvetica — ATS systems can misread decorative fonts.
- Font Size: Body text should be 10.5pt–12pt; Headings 14pt–16pt for readability and emphasis.
- Spacing & Margins: Use 1.15–1.5 line spacing. Keep margins at 0.75–1 inch. This ensures text isn’t cramped and is easy to scan.
- Avoid: Tables, columns, headers/footers, text boxes — most ATS software can't interpret them properly.
- File Format: Save your CV as a PDF or DOCX — PDF preserves formatting across devices, DOCX is often required by ATS platforms.
3. ✏️ Content Best Practices
- Mirror Job Language: If the ad says “inventory management,” use that term instead of synonyms like “stock control.”
- Quantify Achievements: Numbers give weight. E.g., “Managed R50,000 monthly inventory with < 2% loss.”
- Tailor for Each Job: Don't send the same CV to every employer. Highlight different skills depending on the job ad.
- Be Clear, Not Clever: Avoid vague buzzwords. Say what you did and how it helped your company.
- Proofread! ATS won't reject for spelling — but hiring managers will. Use tools like Grammarly or Hemingway.
4. 📷 Photo?
- Photos are discouraged unless required. ATS software can’t read them and they can add bias.
- If required (e.g., acting, modeling), choose a neutral background, natural lighting, and professional attire.
- Ensure file size is small if embedded. Avoid image-heavy CVs as they increase loading time.
5. 🔍 ATS Keyword Optimization Tips
Copy the exact job description and extract nouns and verbs that repeat. For example, for a Retail Assistant post: “customer service,” “cash handling,” “inventory,” “POS,” “stocktaking,” “sales target,” “merchandising,” and “teamwork.”
6. ✅ Dos and ❌ Don’ts of ATS CVs
- ✅ Use job-relevant keywords
- ✅ Keep formatting simple and consistent
- ✅ Quantify wherever possible
- ❌ Don’t include tables or graphics
- ❌ Don’t submit images or logos
- ❌ Don’t use colored or stylized fonts
7. 💾 File Naming & Saving Tips
- Name format: YourName_Call Centre Operator Chat Agent_CV.pdf
- Save as PDF unless job ad specifies otherwise
- Avoid spaces in filenames: Use underscores instead
- Check file size — keep it under 2MB
8. 🧠 More about ATS
Your CV is the first impression recruiters and ATS software get of you. To pass the ATS filter, you must optimize your CV with clean formatting, appropriate keyword use, and targeted content. Focus on clearly structuring each section: headline, summary, skills, work experience, education, and certifications. Customize the content for every role by mirroring the terminology and phrasing used in the job advert. Quantify achievements wherever possible. Format with simplicity — avoid graphics and stick to standard fonts. Proofreading is non-negotiable: even small typos can disqualify you. Save and name your file properly to avoid compatibility issues. Remember, your CV must be easily readable by both algorithms and humans. By applying the principles in this guide, you will greatly improve your chances of being shortlisted for interviews and finding the right role for your skills.
Professional Summary Example
As a highly motivated and results-driven professional with experience in customer engagement and sales, I bring strong communication skills and a proven ability to build meaningful relationships with clients and stakeholders. My background in customer service and database management has equipped me with the ability to manage inquiries efficiently, resolve concerns with empathy, and deliver clear and accurate information. I excel in dynamic and target-driven environments, consistently working to achieve goals while maintaining a professional and approachable demeanor.
I am passionate about education and committed to guiding students toward successful academic pathways. My ability to adapt to change, manage time effectively, and engage positively with diverse individuals makes me well-suited for a role that demands both customer care and sales-driven outcomes. I aim to contribute not only to organizational growth but also to the life-changing journey of every student I assist.
📩 How to Apply:
Interested applicants should apply directly through the ADvTECH careers portal or Rosebank College’s recruitment system. Ensure that your CV highlights relevant communication and sales experience, as well as your ability to thrive in customer-focused environments.
