Overview
A retail opportunity is currently available within the Sandton branch of The Body Shop, operated by Clicks Group. The organisation is seeking enthusiastic and customer-focused individuals to apply for the Sales Advisor position. This role forms part of the retail operations team and is ideal for candidates who are passionate about delivering exceptional customer experiences while promoting high-quality cosmetic and skincare products.
The Sales Advisor will play a key role in maintaining the store’s reputation for excellent service by assisting customers, providing expert product advice, and helping shoppers find products suited to their needs. The position also involves driving store sales through effective cross-selling and up-selling strategies, ensuring that customers are informed about complementary products and promotions available in store.
Working in a fast-paced retail environment, the successful candidate will contribute to creating a welcoming and engaging shopping experience for customers while supporting the store team in achieving sales targets and operational goals. The role also requires adherence to established store procedures aimed at maintaining stock control, minimising shrinkage, and ensuring the store environment remains visually appealing and well organised.
This opportunity offers valuable exposure to the retail cosmetics industry and provides individuals with the chance to develop their customer service, sales, and merchandising skills while working with a globally recognised beauty brand.
Minimum Requirements
- Matric / Grade 12 qualification (essential)
- Previous experience within a cosmetics environment (preferred)
- Retail sales or customer service experience (advantageous)
- Basic computer literacy
- Ability to work flexible retail hours within a 27–40 hour weekly schedule
Key Competencies and Skills
- Excellent communication skills
- Strong customer service orientation
- Effective listening and interpersonal skills
- Ability to build rapport with customers
- Problem-solving skills and initiative
- Sales and persuasion abilities
- Strong product knowledge and willingness to learn about cosmetics
- Ability to interact confidently with a diverse range of customers
- Basic computer literacy and retail system awareness
- Understanding of retail stock management and merchandising principles
Responsibilities
- Assisting customers with product selection by providing detailed product information and recommendations
- Driving store sales through effective cross-selling and up-selling techniques
- Promoting special offers, promotions, and new product launches
- Maintaining a welcoming and visually appealing store environment
- Ensuring shelves and displays are properly stocked and merchandised
- Executing promotional campaigns and in-store events
- Supporting store profitability by actively contributing to daily sales targets
- Minimising store loss and shrinkage by adhering to store operating procedures
- Maintaining accurate stock handling practices and supporting inventory processes
- Building strong relationships with customers to encourage repeat business and brand loyalty
- Assisting with general store duties such as cleaning, merchandising, and stock management
- Supporting team members to ensure a consistent and excellent shopping experience for customers
Important Notes
Clicks Group is committed to providing equal employment opportunities and promoting diversity within the workplace. This position forms part of the organisation’s Employment Equity initiatives. Due to the competitive nature of retail vacancies, only shortlisted candidates will be contacted. Applicants who do not receive feedback after the closing date should consider their application unsuccessful.
🧾 ATS-Friendly CV Guide
In today’s digital job market, most companies use Applicant Tracking Systems (ATS) to screen CVs before human eyes ever see them. These systems are designed to scan documents for keywords, structure, and formatting that align with the job description. An ATS-friendly CV improves your chance of getting past automated filters and landing an interview. Whether you are applying for the Clicks Body Shop Sales Advisor position at Clicks Group – The Body Shop Division or another opportunity, your CV must speak both to machines and people. This guide walks you through proven strategies to optimize your CV from top to bottom, offering practical examples, formatting tips, and best practices to maximize your success.
1. ✅ CV Structure
- Header: Example — Thabo Khumalo | 0612 74 1234 | [email protected] | Randburg, South Africa.
- Professional Summary: Tailored to the role. E.g., “Motivated customer service agent with 3+ years’ experience in retail and a track record of increasing client satisfaction scores by 25%.”
- Key Skills: Include 6–10 bullet points. E.g., Point of Sale (POS) systems, Inventory control, Conflict resolution, Merchandising, SAP, Microsoft Excel.
- Work Experience: Reverse-chronological. Example:
- Retail Assistant | Bradlows | Jan 2022 – Present
- • Assisted 40+ daily customers with purchases and queries.
- • Maintained 98% shelf availability by overseeing stock rotation.
- Education: Highest level first. E.g., “Diploma in Business Management, UNISA, 2021.”
- Certifications: “Occupational Health and Safety, 2023 (SASSETA)”
- References: “Available upon request” unless stated otherwise in job ad.
2. 🖋️ Typography & Formatting
- Font Choice: Use clean fonts like Arial, Calibri, or Helvetica — ATS systems can misread decorative fonts.
- Font Size: Body text should be 10.5pt–12pt; Headings 14pt–16pt for readability and emphasis.
- Spacing & Margins: Use 1.15–1.5 line spacing. Keep margins at 0.75–1 inch. This ensures text isn’t cramped and is easy to scan.
- Avoid: Tables, columns, headers/footers, text boxes — most ATS software can't interpret them properly.
- File Format: Save your CV as a PDF or DOCX — PDF preserves formatting across devices, DOCX is often required by ATS platforms.
3. ✏️ Content Best Practices
- Mirror Job Language: If the ad says “inventory management,” use that term instead of synonyms like “stock control.”
- Quantify Achievements: Numbers give weight. E.g., “Managed R50,000 monthly inventory with < 2% loss.”
- Tailor for Each Job: Don't send the same CV to every employer. Highlight different skills depending on the job ad.
- Be Clear, Not Clever: Avoid vague buzzwords. Say what you did and how it helped your company.
- Proofread! ATS won't reject for spelling — but hiring managers will. Use tools like Grammarly or Hemingway.
4. 📷 Photo?
- Photos are discouraged unless required. ATS software can’t read them and they can add bias.
- If required (e.g., acting, modeling), choose a neutral background, natural lighting, and professional attire.
- Ensure file size is small if embedded. Avoid image-heavy CVs as they increase loading time.
5. 🔍 ATS Keyword Optimization Tips
Copy the exact job description and extract nouns and verbs that repeat. For example, for a Retail Assistant post: “customer service,” “cash handling,” “inventory,” “POS,” “stocktaking,” “sales target,” “merchandising,” and “teamwork.”
6. ✅ Dos and ❌ Don’ts of ATS CVs
- ✅ Use job-relevant keywords
- ✅ Keep formatting simple and consistent
- ✅ Quantify wherever possible
- ❌ Don’t include tables or graphics
- ❌ Don’t submit images or logos
- ❌ Don’t use colored or stylized fonts
7. 💾 File Naming & Saving Tips
- Name format: YourName_Clicks Body Shop Sales Advisor_CV.pdf
- Save as PDF unless job ad specifies otherwise
- Avoid spaces in filenames: Use underscores instead
- Check file size — keep it under 2MB
8. 🧠 More about ATS
Your CV is the first impression recruiters and ATS software get of you. To pass the ATS filter, you must optimize your CV with clean formatting, appropriate keyword use, and targeted content. Focus on clearly structuring each section: headline, summary, skills, work experience, education, and certifications. Customize the content for every role by mirroring the terminology and phrasing used in the job advert. Quantify achievements wherever possible. Format with simplicity — avoid graphics and stick to standard fonts. Proofreading is non-negotiable: even small typos can disqualify you. Save and name your file properly to avoid compatibility issues. Remember, your CV must be easily readable by both algorithms and humans. By applying the principles in this guide, you will greatly improve your chances of being shortlisted for interviews and finding the right role for your skills.
Professional Summary Example
Customer-focused retail professional with experience in sales advisory roles within fast-paced retail environments. Skilled in providing personalised customer service, building strong client relationships, and promoting products through effective cross-selling and up-selling techniques. Demonstrates strong communication and interpersonal abilities, enabling successful engagement with diverse customers while delivering tailored product recommendations. Experienced in maintaining visually appealing retail displays, supporting promotional campaigns, and contributing to store profitability by consistently achieving sales targets.
Highly motivated and detail-oriented individual with a solid understanding of retail operations, including stock control, merchandising, and loss prevention procedures. Adept at working collaboratively within team environments while maintaining a strong focus on delivering exceptional customer experiences and brand loyalty. Committed to maintaining professional standards, improving product knowledge, and supporting organisational goals through efficient service delivery and strong retail performance.
How to Apply
Candidates who meet the requirements and are interested in joining the retail team at The Body Shop Sandton are encouraged to submit their applications before 19 March 2026.
Applicants should prepare the following:
-
Updated CV
-
Copy of Matric certificate
-
Supporting documents demonstrating retail or cosmetics experience
Applications should be submitted through the official recruitment portal of Clicks Group.
