Overview
Clicks Group, one of South Africa’s most trusted and customer-focused retail brands, is offering a fantastic opportunity for dedicated, service-oriented individuals to join their team as Shop Assistants / Cashiers at the Randburg branch. As a key part of Clicks’ continued commitment to excellent customer service and operational efficiency, this role ensures that every shopper enjoys a seamless and memorable in-store experience.
This permanent position is ideal for energetic, reliable, and detail-oriented individuals who thrive in dynamic retail environments. Successful candidates will assist with point-of-sale (POS) operations, merchandising, and customer engagement while promoting Clicks’ famous loyalty program — the ClubCard. The role is designed for individuals passionate about customer satisfaction, teamwork, and achieving excellence in all retail functions.
At Clicks, employees are more than just staff — they are brand ambassadors. Joining this team means being part of a proudly South African retail powerhouse that values integrity, innovation, and growth. For those eager to build a long-term career in the fast-moving consumer goods (FMCG) industry, this opportunity provides a solid foundation and clear growth potential within a company that truly invests in its people.
Minimum Requirements
- Education: Grade 12 / Matric (Essential)
- Desirable: 50% or higher in Maths and English at Grade 12 level
- Experience:
- 6–12 months of retail or FMCG experience preferred
- Experience in customer-facing or point-of-sale roles is advantageous
Key Competencies and Skills
- Strong customer orientation and communication skills
- Excellent numerical and cash-handling accuracy
- Planning, organizing, and multitasking abilities
- Proven problem-solving and decision-making capability
- Proficient in Microsoft Office and POS systems
- Detail-oriented with the ability to work under pressure
- Dependable, proactive, and team-oriented personality
- Good understanding of merchandising and promotional principles
Responsibilities
- Efficiently execute all point-of-sale activities, ensuring accurate and timely transactions.
- Provide outstanding customer service, promoting Clicks’ ClubCard loyalty program and achieving participation targets.
- Handle cash safely, maintaining accuracy and security at all times.
- Inform customers about ongoing promotions and product offers to drive sales.
- Uphold Clicks’ merchandising standards by maintaining neat, well-stocked shelves and attractive product displays.
- Ensure adherence to store housekeeping, hygiene, and visual presentation standards.
- Update product and promotional knowledge regularly to provide accurate customer information.
- Support store operations by assisting with stock counting, receiving, and general retail duties as required.
- Contribute to the company’s mission to be South Africa’s leading health and beauty retailer through integrity, service, and teamwork.
Important Notes
This is a permanent position based at Clicks Randburg. Applicants must be willing to work retail hours, including weekends and public holidays. Preference will be given to candidates from designated groups as per Clicks’ Employment Equity policy. If you do not receive a response within two weeks of applying, please consider your application unsuccessful. Clear criminal and credit records are required for employment verification.
🧾 ATS-Friendly CV Guide
In today’s digital job market, most companies use Applicant Tracking Systems (ATS) to screen CVs before human eyes ever see them. These systems are designed to scan documents for keywords, structure, and formatting that align with the job description. An ATS-friendly CV improves your chance of getting past automated filters and landing an interview. Whether you are applying for the Clicks Randburg Shop Assistant Jobs position at Clicks Group (FMCG & Retail Division) or another opportunity, your CV must speak both to machines and people. This guide walks you through proven strategies to optimize your CV from top to bottom, offering practical examples, formatting tips, and best practices to maximize your success.
1. ✅ CV Structure
- Header: Example — Thabo Khumalo | 0612 74 1234 | [email protected] | Randburg, South Africa.
- Professional Summary: Tailored to the role. E.g., “Motivated customer service agent with 3+ years’ experience in retail and a track record of increasing client satisfaction scores by 25%.”
- Key Skills: Include 6–10 bullet points. E.g., Point of Sale (POS) systems, Inventory control, Conflict resolution, Merchandising, SAP, Microsoft Excel.
- Work Experience: Reverse-chronological. Example:
- Retail Assistant | Bradlows | Jan 2022 – Present
- • Assisted 40+ daily customers with purchases and queries.
- • Maintained 98% shelf availability by overseeing stock rotation.
- Education: Highest level first. E.g., “Diploma in Business Management, UNISA, 2021.”
- Certifications: “Occupational Health and Safety, 2023 (SASSETA)”
- References: “Available upon request” unless stated otherwise in job ad.
2. 🖋️ Typography & Formatting
- Font Choice: Use clean fonts like Arial, Calibri, or Helvetica — ATS systems can misread decorative fonts.
- Font Size: Body text should be 10.5pt–12pt; Headings 14pt–16pt for readability and emphasis.
- Spacing & Margins: Use 1.15–1.5 line spacing. Keep margins at 0.75–1 inch. This ensures text isn’t cramped and is easy to scan.
- Avoid: Tables, columns, headers/footers, text boxes — most ATS software can't interpret them properly.
- File Format: Save your CV as a PDF or DOCX — PDF preserves formatting across devices, DOCX is often required by ATS platforms.
3. ✏️ Content Best Practices
- Mirror Job Language: If the ad says “inventory management,” use that term instead of synonyms like “stock control.”
- Quantify Achievements: Numbers give weight. E.g., “Managed R50,000 monthly inventory with < 2% loss.”
- Tailor for Each Job: Don't send the same CV to every employer. Highlight different skills depending on the job ad.
- Be Clear, Not Clever: Avoid vague buzzwords. Say what you did and how it helped your company.
- Proofread! ATS won't reject for spelling — but hiring managers will. Use tools like Grammarly or Hemingway.
4. 📷 Photo?
- Photos are discouraged unless required. ATS software can’t read them and they can add bias.
- If required (e.g., acting, modeling), choose a neutral background, natural lighting, and professional attire.
- Ensure file size is small if embedded. Avoid image-heavy CVs as they increase loading time.
5. 🔍 ATS Keyword Optimization Tips
Copy the exact job description and extract nouns and verbs that repeat. For example, for a Retail Assistant post: “customer service,” “cash handling,” “inventory,” “POS,” “stocktaking,” “sales target,” “merchandising,” and “teamwork.”
6. ✅ Dos and ❌ Don’ts of ATS CVs
- ✅ Use job-relevant keywords
- ✅ Keep formatting simple and consistent
- ✅ Quantify wherever possible
- ❌ Don’t include tables or graphics
- ❌ Don’t submit images or logos
- ❌ Don’t use colored or stylized fonts
7. 💾 File Naming & Saving Tips
- Name format: YourName_Clicks Randburg Shop Assistant Jobs_CV.pdf
- Save as PDF unless job ad specifies otherwise
- Avoid spaces in filenames: Use underscores instead
- Check file size — keep it under 2MB
8. 🧠 More about ATS
Your CV is the first impression recruiters and ATS software get of you. To pass the ATS filter, you must optimize your CV with clean formatting, appropriate keyword use, and targeted content. Focus on clearly structuring each section: headline, summary, skills, work experience, education, and certifications. Customize the content for every role by mirroring the terminology and phrasing used in the job advert. Quantify achievements wherever possible. Format with simplicity — avoid graphics and stick to standard fonts. Proofreading is non-negotiable: even small typos can disqualify you. Save and name your file properly to avoid compatibility issues. Remember, your CV must be easily readable by both algorithms and humans. By applying the principles in this guide, you will greatly improve your chances of being shortlisted for interviews and finding the right role for your skills.
Professional Summary Example
A highly motivated and customer-focused Retail Sales and Service Professional with proven experience in point-of-sale operations, merchandising, and front-line customer service within the FMCG and retail sector. Known for maintaining exceptional accuracy in handling transactions and a strong commitment to customer satisfaction, this professional thrives in high-paced environments where teamwork, attention to detail, and a positive attitude are key.
With a solid foundation in retail administration and a deep understanding of stock control, visual merchandising, and promotional compliance, this individual consistently delivers efficient service aligned with Clicks’ customer-first philosophy. Dedicated to upholding the Batho Pele principles of service excellence, they bring strong interpersonal, communication, and organizational skills, along with a passion for creating meaningful, lasting impressions that keep customers returning.
How to Apply:
Interested candidates can apply online via the Clicks Careers Portal. Ensure your CV highlights your customer service experience, communication skills, and ability to manage retail operations efficiently.
To increase your chances of success, include relevant ATS (Applicant Tracking System) keywords, such as:
📌 Retail assistant, cashier, FMCG, point of sale, merchandising, customer service, inventory management, sales operations, ClubCard promotions.
