Overview
Clicks Group is currently seeking a dynamic and customer-focused Shop Assistant/Cashier to join their team at Tembisa Mall. This permanent position offers an opportunity to become part of a well-established retail brand that prides itself on delivering excellent customer service and creating a positive shopping experience for every visitor. The ideal candidate will be someone who is passionate about customer engagement, has an eye for detail, and thrives in a fast-paced retail environment.
This role is perfect for individuals looking to grow within the FMCG and retail industry, where training and development opportunities are available to help employees build meaningful, long-term careers. As part of Clicks’ mission to remain South Africa’s first choice in health and beauty retail, the Shop Assistant/Cashier will play a key role in driving sales, ensuring operational excellence, and upholding strong company values.
Minimum Requirements
- Matric (Grade 12) essential.
- Desirable: 50% pass in English and Mathematics at Grade 12 level.
- Previous retail or FMCG customer service experience is advantageous.
Key Competencies and Skills
- Excellent customer service orientation.
- Strong communication and interpersonal skills.
- Ability to follow instructions and work within procedures.
- Good numeracy and computer literacy.
- Problem-solving and organizational abilities.
- Ability to thrive under pressure and remain attentive to detail.
- Networking and teamwork abilities.
Responsibilities
- Efficiently process customer transactions at the point of sale (POS).
- Handle cash safely and accurately at all times.
- Scan merchandise and manage payments with precision.
- Promote and enroll customers in the Clicks ClubCard loyalty program.
- Inform customers of promotions and discounts to boost sales.
- Act as a brand ambassador by offering friendly, professional service.
- Execute merchandising, stock handling, and housekeeping tasks to maintain store standards.
- Stay up to date on product knowledge, promotions, and events to assist customers effectively.
Important Notes
Only shortlisted candidates will be contacted. Applicants not contacted within two weeks of the closing date should consider their application unsuccessful. Clicks Group is an equal opportunity employer and values diversity in the workplace.
🧾 ATS-Friendly CV Guide
In today’s digital job market, most companies use Applicant Tracking Systems (ATS) to screen CVs before human eyes ever see them. These systems are designed to scan documents for keywords, structure, and formatting that align with the job description. An ATS-friendly CV improves your chance of getting past automated filters and landing an interview. Whether you are applying for the Clicks Shop Assistant Cashier Job position at Clicks Group or another opportunity, your CV must speak both to machines and people. This guide walks you through proven strategies to optimize your CV from top to bottom, offering practical examples, formatting tips, and best practices to maximize your success.
1. âś… CV Structure
- Header: Example — Thabo Khumalo | 0612 74 1234 | [email protected] | Randburg, South Africa.
- Professional Summary: Tailored to the role. E.g., “Motivated customer service agent with 3+ years’ experience in retail and a track record of increasing client satisfaction scores by 25%.”
- Key Skills: Include 6–10 bullet points. E.g., Point of Sale (POS) systems, Inventory control, Conflict resolution, Merchandising, SAP, Microsoft Excel.
- Work Experience: Reverse-chronological. Example:
- Retail Assistant | Bradlows | Jan 2022 – Present
- • Assisted 40+ daily customers with purchases and queries.
- • Maintained 98% shelf availability by overseeing stock rotation.
- Education: Highest level first. E.g., “Diploma in Business Management, UNISA, 2021.”
- Certifications: “Occupational Health and Safety, 2023 (SASSETA)”
- References: “Available upon request” unless stated otherwise in job ad.
2. 🖋️ Typography & Formatting
- Font Choice: Use clean fonts like Arial, Calibri, or Helvetica — ATS systems can misread decorative fonts.
- Font Size: Body text should be 10.5pt–12pt; Headings 14pt–16pt for readability and emphasis.
- Spacing & Margins: Use 1.15–1.5 line spacing. Keep margins at 0.75–1 inch. This ensures text isn’t cramped and is easy to scan.
- Avoid: Tables, columns, headers/footers, text boxes — most ATS software can't interpret them properly.
- File Format: Save your CV as a PDF or DOCX — PDF preserves formatting across devices, DOCX is often required by ATS platforms.
3. ✏️ Content Best Practices
- Mirror Job Language: If the ad says “inventory management,” use that term instead of synonyms like “stock control.”
- Quantify Achievements: Numbers give weight. E.g., “Managed R50,000 monthly inventory with < 2% loss.”
- Tailor for Each Job: Don't send the same CV to every employer. Highlight different skills depending on the job ad.
- Be Clear, Not Clever: Avoid vague buzzwords. Say what you did and how it helped your company.
- Proofread! ATS won't reject for spelling — but hiring managers will. Use tools like Grammarly or Hemingway.
4. đź“· Photo?
- Photos are discouraged unless required. ATS software can’t read them and they can add bias.
- If required (e.g., acting, modeling), choose a neutral background, natural lighting, and professional attire.
- Ensure file size is small if embedded. Avoid image-heavy CVs as they increase loading time.
5. 🔍 ATS Keyword Optimization Tips
Copy the exact job description and extract nouns and verbs that repeat. For example, for a Retail Assistant post: “customer service,” “cash handling,” “inventory,” “POS,” “stocktaking,” “sales target,” “merchandising,” and “teamwork.”
6. ✅ Dos and ❌ Don’ts of ATS CVs
- âś… Use job-relevant keywords
- âś… Keep formatting simple and consistent
- âś… Quantify wherever possible
- ❌ Don’t include tables or graphics
- ❌ Don’t submit images or logos
- ❌ Don’t use colored or stylized fonts
7. đź’ľ File Naming & Saving Tips
- Name format: YourName_Clicks Shop Assistant Cashier Job_CV.pdf
- Save as PDF unless job ad specifies otherwise
- Avoid spaces in filenames: Use underscores instead
- Check file size — keep it under 2MB
8. 🧠More about ATS
Your CV is the first impression recruiters and ATS software get of you. To pass the ATS filter, you must optimize your CV with clean formatting, appropriate keyword use, and targeted content. Focus on clearly structuring each section: headline, summary, skills, work experience, education, and certifications. Customize the content for every role by mirroring the terminology and phrasing used in the job advert. Quantify achievements wherever possible. Format with simplicity — avoid graphics and stick to standard fonts. Proofreading is non-negotiable: even small typos can disqualify you. Save and name your file properly to avoid compatibility issues. Remember, your CV must be easily readable by both algorithms and humans. By applying the principles in this guide, you will greatly improve your chances of being shortlisted for interviews and finding the right role for your skills.
Professional Summary Example
A highly motivated and customer-focused professional with proven retail and cashiering experience, skilled in providing exceptional service and ensuring operational efficiency in fast-paced retail environments. Adept at managing point-of-sale activities, cash handling, and promotional campaigns, I consistently demonstrate accuracy, attention to detail, and a strong commitment to exceeding customer expectations. My ability to remain composed under pressure and deliver a positive in-store experience reflects both reliability and professionalism.
I bring a strong understanding of merchandising principles, stock control, and retail operations, paired with excellent communication, problem-solving, and organizational skills. As a team player who thrives in collaborative environments, I am eager to contribute to Clicks’ vision of being the customer’s first choice in health and beauty. My career goal is to grow within the FMCG and retail sector, taking on increasing responsibility while continuously delivering results that align with company values and customer satisfaction goals.
🖊️ How to Apply:
Interested applicants should submit their applications online via the official Clicks career portal before 1 October 2025.
