Overview
Clicks Group, one of South Africa’s most trusted and beloved retail pharmacy chains, continues to set the standard in health, wellness, and beauty retail. Renowned for its customer-first philosophy, Clicks has built a legacy of reliability, affordability, and convenience. The company is currently seeking a dedicated Shop Assistant / Cashier to join its vibrant team at Mall of Tembisa, where excellence in service delivery meets innovation in retail.
This position offers more than just front-line customer engagement — it provides an opportunity to grow within one of South Africa’s leading retail brands. The successful candidate will play a pivotal role in ensuring a seamless shopping experience, assisting with sales, processing transactions accurately, and maintaining the brand’s standard of exceptional service. This is a role that requires energy, precision, and professionalism — ideal for individuals passionate about retail, teamwork, and making every customer feel valued.
Minimum Requirements
- Education: Grade 12 (Matric) — essential
- Maths 50% and English 50% at Grade 12 level — advantageous
- Experience: Previous retail, FMCG, or customer-facing experience desirable
- Willingness to work flexible retail hours, including weekends and public holidays
Key Competencies and Skills
- Strong customer service orientation and ability to engage clients professionally
- Excellent verbal and written communication skills
- High level of numerical accuracy and attention to detail
- Ability to plan, organize, and prioritize tasks effectively
- Sound understanding of merchandising, stock control, and promotions
- Confidence in cash handling and electronic POS systems
- Proficient in Microsoft Office and retail point-of-sale technology
- Team player with the ability to adapt in a dynamic environment
- Calm and efficient under pressure, with a problem-solving mindset
Responsibilities
- Perform all operational activities at the point of sale (POS) efficiently and accurately.
- Process payments, scan merchandise, and ensure safe cash handling at all times.
- Promote Clicks’ ClubCard loyalty program and enroll new members to achieve participation targets.
- Ensure customers are aware of in-store promotions and discounts, contributing to sales growth.
- Provide outstanding customer service by acting as a brand ambassador and maintaining professionalism.
- Assist in merchandising and housekeeping, ensuring that store shelves are stocked, clean, and visually appealing.
- Maintain current knowledge of Clicks’ product ranges, promotions, and policies to provide accurate information to customers.
- Support colleagues and management to achieve store performance targets.
Important Notes
Employment Equity principles are applied in the recruitment process. Only shortlisted candidates will be contacted for interviews. Applicants who do not receive a response within two weeks of the closing date should consider their application unsuccessful. The position offers opportunities for career growth and training within Clicks Group’s extensive retail network.
🧾 ATS-Friendly CV Guide
In today’s digital job market, most companies use Applicant Tracking Systems (ATS) to screen CVs before human eyes ever see them. These systems are designed to scan documents for keywords, structure, and formatting that align with the job description. An ATS-friendly CV improves your chance of getting past automated filters and landing an interview. Whether you are applying for the Clicks Shop Assistant Cashier position at Clicks Group or another opportunity, your CV must speak both to machines and people. This guide walks you through proven strategies to optimize your CV from top to bottom, offering practical examples, formatting tips, and best practices to maximize your success.
1. ✅ CV Structure
- Header: Example — Thabo Khumalo | 0612 74 1234 | [email protected] | Randburg, South Africa.
- Professional Summary: Tailored to the role. E.g., “Motivated customer service agent with 3+ years’ experience in retail and a track record of increasing client satisfaction scores by 25%.”
- Key Skills: Include 6–10 bullet points. E.g., Point of Sale (POS) systems, Inventory control, Conflict resolution, Merchandising, SAP, Microsoft Excel.
- Work Experience: Reverse-chronological. Example:
- Retail Assistant | Bradlows | Jan 2022 – Present
- • Assisted 40+ daily customers with purchases and queries.
- • Maintained 98% shelf availability by overseeing stock rotation.
- Education: Highest level first. E.g., “Diploma in Business Management, UNISA, 2021.”
- Certifications: “Occupational Health and Safety, 2023 (SASSETA)”
- References: “Available upon request” unless stated otherwise in job ad.
2. 🖋️ Typography & Formatting
- Font Choice: Use clean fonts like Arial, Calibri, or Helvetica — ATS systems can misread decorative fonts.
- Font Size: Body text should be 10.5pt–12pt; Headings 14pt–16pt for readability and emphasis.
- Spacing & Margins: Use 1.15–1.5 line spacing. Keep margins at 0.75–1 inch. This ensures text isn’t cramped and is easy to scan.
- Avoid: Tables, columns, headers/footers, text boxes — most ATS software can't interpret them properly.
- File Format: Save your CV as a PDF or DOCX — PDF preserves formatting across devices, DOCX is often required by ATS platforms.
3. ✏️ Content Best Practices
- Mirror Job Language: If the ad says “inventory management,” use that term instead of synonyms like “stock control.”
- Quantify Achievements: Numbers give weight. E.g., “Managed R50,000 monthly inventory with < 2% loss.”
- Tailor for Each Job: Don't send the same CV to every employer. Highlight different skills depending on the job ad.
- Be Clear, Not Clever: Avoid vague buzzwords. Say what you did and how it helped your company.
- Proofread! ATS won't reject for spelling — but hiring managers will. Use tools like Grammarly or Hemingway.
4. 📷 Photo?
- Photos are discouraged unless required. ATS software can’t read them and they can add bias.
- If required (e.g., acting, modeling), choose a neutral background, natural lighting, and professional attire.
- Ensure file size is small if embedded. Avoid image-heavy CVs as they increase loading time.
5. 🔍 ATS Keyword Optimization Tips
Copy the exact job description and extract nouns and verbs that repeat. For example, for a Retail Assistant post: “customer service,” “cash handling,” “inventory,” “POS,” “stocktaking,” “sales target,” “merchandising,” and “teamwork.”
6. ✅ Dos and ❌ Don’ts of ATS CVs
- ✅ Use job-relevant keywords
- ✅ Keep formatting simple and consistent
- ✅ Quantify wherever possible
- ❌ Don’t include tables or graphics
- ❌ Don’t submit images or logos
- ❌ Don’t use colored or stylized fonts
7. 💾 File Naming & Saving Tips
- Name format: YourName_Clicks Shop Assistant Cashier_CV.pdf
- Save as PDF unless job ad specifies otherwise
- Avoid spaces in filenames: Use underscores instead
- Check file size — keep it under 2MB
8. 🧠 More about ATS
Your CV is the first impression recruiters and ATS software get of you. To pass the ATS filter, you must optimize your CV with clean formatting, appropriate keyword use, and targeted content. Focus on clearly structuring each section: headline, summary, skills, work experience, education, and certifications. Customize the content for every role by mirroring the terminology and phrasing used in the job advert. Quantify achievements wherever possible. Format with simplicity — avoid graphics and stick to standard fonts. Proofreading is non-negotiable: even small typos can disqualify you. Save and name your file properly to avoid compatibility issues. Remember, your CV must be easily readable by both algorithms and humans. By applying the principles in this guide, you will greatly improve your chances of being shortlisted for interviews and finding the right role for your skills.
Professional Summary Example
A highly motivated and customer-focused retail professional with strong experience in sales, cash handling, and merchandising. Known for maintaining efficiency at the point of sale, this individual demonstrates a strong ability to multitask in fast-paced environments while ensuring customer satisfaction and loyalty. With a keen eye for detail and accuracy, they excel in managing cash transactions, processing payments, and promoting loyalty programs such as the Clicks ClubCard.
Dedicated to delivering the highest standards of customer care, they possess excellent communication, organizational, and problem-solving skills that contribute to smooth daily operations. Their proactive approach and understanding of retail principles, combined with a strong work ethic and an unwavering commitment to the customer service, make them an ideal fit for retail organizations seeking reliable, service-oriented professionals who can drive performance and uphold brand values.
How to Apply:
Interested candidates are invited to apply online via the official Clicks Group Careers Portal. Applicants should submit an updated CV that highlights relevant retail experience, customer service expertise, and communication skills. Ensure your application demonstrates your ability to thrive in a fast-paced environment and align with Clicks’ mission to deliver exceptional service and value to every customer.
