Overview
Clicks, South Africa’s leading health, beauty, and wellness retailer, is seeking five Shop Assistants / Cashiers to join its busy team at Eastrand Mall in Boksburg. This permanent opportunity is ideal for individuals who are passionate about customer service, enjoy working in a fast-paced retail environment, and are looking to grow their careers within one of the country’s most trusted brands.
The Shop Assistant / Cashier role is central to creating a seamless and enjoyable shopping experience for customers. From ensuring the accurate processing of payments at the point of sale to maintaining neat and well-stocked merchandising displays, this position combines frontline service delivery with behind-the-scenes operational responsibilities. Employees are expected to act as brand ambassadors for Clicks by delivering friendly, professional service that makes every customer feel valued.
In addition to point-of-sale duties, successful candidates will play a vital role in promoting Clicks’ loyalty programme, the ClubCard, ensuring that members enjoy exclusive benefits while helping the business grow its loyal customer base. Cash handling accuracy, efficiency, and compliance with safety standards are all essential aspects of this role. Furthermore, shop assistants will be expected to contribute to housekeeping and merchandising, ensuring that the store meets high operational and visual standards at all times.
This role offers not only an opportunity to build retail experience but also a pathway to growth within the Clicks Group. With its strong commitment to employee development, Clicks provides ongoing training and career advancement opportunities, making this an excellent entry point into a rewarding retail career. For individuals who are customer-focused, reliable, and eager to succeed in a team environment, this opportunity at Eastrand Mall provides the perfect platform to showcase their skills and grow their future.
Minimum Requirements
- Grade 12 (Matric) – Essential.
- Maths (50%) and English (50%) at Grade 12 – Desirable.
- Experience in a customer-facing retail/FMCG environment (advantageous).
- Basic computer literacy.
- Strong numeracy and calculation skills.
Key Competencies and Skills
- Excellent customer service orientation.
- Strong planning and organisational skills.
- Effective problem-solving abilities.
- Good verbal and written communication.
- Ability to follow instructions and procedures.
- Resilience when working under pressure.
- Knowledge of merchandising, promotions, and stock management.
Responsibilities
- Efficiently process all point-of-sale (POS) transactions with accuracy.
- Ensure correct scanning of merchandise and secure cash handling.
- Promote and enroll customers in Clicks ClubCard to achieve participation targets.
- Highlight promotions to customers to increase sales and enhance their experience.
- Provide exceptional service by being professional, approachable, and helpful.
- Maintain store housekeeping and merchandising standards.
- Support Clicks’ vision of being the customer’s first-choice health and beauty retailer.
- Stay informed about products, ranges, and promotions to assist customers effectively.
Important Notes
Clicks is an equal opportunity employer and is committed to employment equity. Preference will be given to candidates in line with the company’s transformation goals. Applicants must be willing to work flexible retail hours, including weekends and public holidays.
🧾 ATS-Friendly CV Guide
In today’s digital job market, most companies use Applicant Tracking Systems (ATS) to screen CVs before human eyes ever see them. These systems are designed to scan documents for keywords, structure, and formatting that align with the job description. An ATS-friendly CV improves your chance of getting past automated filters and landing an interview. Whether you are applying for the Clicks Shop Assistant Jobs Boksburg position at Clicks Group or another opportunity, your CV must speak both to machines and people. This guide walks you through proven strategies to optimize your CV from top to bottom, offering practical examples, formatting tips, and best practices to maximize your success.
1. ✅ CV Structure
- Header: Example — Thabo Khumalo | 0612 74 1234 | [email protected] | Randburg, South Africa.
- Professional Summary: Tailored to the role. E.g., “Motivated customer service agent with 3+ years’ experience in retail and a track record of increasing client satisfaction scores by 25%.”
- Key Skills: Include 6–10 bullet points. E.g., Point of Sale (POS) systems, Inventory control, Conflict resolution, Merchandising, SAP, Microsoft Excel.
- Work Experience: Reverse-chronological. Example:
- Retail Assistant | Bradlows | Jan 2022 – Present
- • Assisted 40+ daily customers with purchases and queries.
- • Maintained 98% shelf availability by overseeing stock rotation.
- Education: Highest level first. E.g., “Diploma in Business Management, UNISA, 2021.”
- Certifications: “Occupational Health and Safety, 2023 (SASSETA)”
- References: “Available upon request” unless stated otherwise in job ad.
2. 🖋️ Typography & Formatting
- Font Choice: Use clean fonts like Arial, Calibri, or Helvetica — ATS systems can misread decorative fonts.
- Font Size: Body text should be 10.5pt–12pt; Headings 14pt–16pt for readability and emphasis.
- Spacing & Margins: Use 1.15–1.5 line spacing. Keep margins at 0.75–1 inch. This ensures text isn’t cramped and is easy to scan.
- Avoid: Tables, columns, headers/footers, text boxes — most ATS software can't interpret them properly.
- File Format: Save your CV as a PDF or DOCX — PDF preserves formatting across devices, DOCX is often required by ATS platforms.
3. ✏️ Content Best Practices
- Mirror Job Language: If the ad says “inventory management,” use that term instead of synonyms like “stock control.”
- Quantify Achievements: Numbers give weight. E.g., “Managed R50,000 monthly inventory with < 2% loss.”
- Tailor for Each Job: Don't send the same CV to every employer. Highlight different skills depending on the job ad.
- Be Clear, Not Clever: Avoid vague buzzwords. Say what you did and how it helped your company.
- Proofread! ATS won't reject for spelling — but hiring managers will. Use tools like Grammarly or Hemingway.
4. 📷 Photo?
- Photos are discouraged unless required. ATS software can’t read them and they can add bias.
- If required (e.g., acting, modeling), choose a neutral background, natural lighting, and professional attire.
- Ensure file size is small if embedded. Avoid image-heavy CVs as they increase loading time.
5. 🔍 ATS Keyword Optimization Tips
Copy the exact job description and extract nouns and verbs that repeat. For example, for a Retail Assistant post: “customer service,” “cash handling,” “inventory,” “POS,” “stocktaking,” “sales target,” “merchandising,” and “teamwork.”
6. ✅ Dos and ❌ Don’ts of ATS CVs
- ✅ Use job-relevant keywords
- ✅ Keep formatting simple and consistent
- ✅ Quantify wherever possible
- ❌ Don’t include tables or graphics
- ❌ Don’t submit images or logos
- ❌ Don’t use colored or stylized fonts
7. 💾 File Naming & Saving Tips
- Name format: YourName_Clicks Shop Assistant Jobs Boksburg_CV.pdf
- Save as PDF unless job ad specifies otherwise
- Avoid spaces in filenames: Use underscores instead
- Check file size — keep it under 2MB
8. 🧠 More about ATS
Your CV is the first impression recruiters and ATS software get of you. To pass the ATS filter, you must optimize your CV with clean formatting, appropriate keyword use, and targeted content. Focus on clearly structuring each section: headline, summary, skills, work experience, education, and certifications. Customize the content for every role by mirroring the terminology and phrasing used in the job advert. Quantify achievements wherever possible. Format with simplicity — avoid graphics and stick to standard fonts. Proofreading is non-negotiable: even small typos can disqualify you. Save and name your file properly to avoid compatibility issues. Remember, your CV must be easily readable by both algorithms and humans. By applying the principles in this guide, you will greatly improve your chances of being shortlisted for interviews and finding the right role for your skills.
Professional Summary Example
I am a highly motivated and customer-oriented professional with strong experience in retail environments where service excellence and accuracy are critical. With a foundation in cash handling, point-of-sale operations, and merchandising, I excel at providing seamless checkout experiences, promoting loyalty programmes, and ensuring compliance with company policies. My ability to communicate effectively with diverse customers, coupled with my problem-solving skills, enables me to create positive interactions that build loyalty and contribute to overall store success. I have developed a keen eye for detail and accuracy, ensuring all transactions are processed correctly and efficiently, even in fast-paced environments.
Beyond technical skills, I bring strong interpersonal qualities and a proactive mindset. I work well both independently and as part of a team, consistently supporting colleagues and contributing to a harmonious workplace. I am resilient under pressure, adaptable to change, and always eager to learn new processes or product knowledge to improve my service delivery. With my combination of professionalism, energy, and dedication, I am confident that I can make a valuable contribution to Clicks’ commitment to being South Africa’s leading health and beauty retailer. My long-term goal is to grow within the organisation, leveraging my strengths in service, organisation, and customer engagement to take on greater responsibilities in the retail sector.
How to Apply:
Interested candidates should apply via the Clicks Careers website using the reference click_021204 before 3 September 2025. Ensure that your CV is updated, highlights your customer service experience, and reflects your ability to meet the requirements listed.
