Overview
A leading workplace services provider is seeking a professional and service-driven Receptionist to deliver exceptional front-of-house support at a corporate client site in Sandton. This permanent position offers an exciting opportunity for individuals who are passionate about customer service, guest relations, and corporate hospitality operations.
The Receptionist serves as the first point of contact for guests, clients, and stakeholders, ensuring a seamless and welcoming experience that reflects the organization’s commitment to service excellence. The role requires strong communication abilities, exceptional organisational skills, and the capacity to manage multiple responsibilities in a fast-paced environment.
The hiring organization operates as part of a prominent integrated workplace management solutions provider across Africa, offering services in catering, facilities management, cleaning and hygiene, protection, energy solutions, procurement, engineering, and workspace design. The company places strong emphasis on employee development, innovation, and delivering value to clients through operational excellence.
This opportunity is ideal for candidates seeking long-term career growth within corporate hospitality, facilities services, or administrative support environments.
Minimum Requirements
- Grade 12 (Matric) qualification.
- Diploma in Business Administration (advantageous).
- 3–5 years’ experience as a Receptionist, Concierge, or front-of-house professional.
- Proven experience delivering excellent customer service in a fast-paced environment.
- Strong verbal and written communication skills.
- Computer literacy, including MS Office and email systems.
- Professional appearance and ability to remain calm under pressure.
- Experience within catering, hospitality, or corporate dining environments is beneficial.
Key Competencies and Skills
- Professional communication and interpersonal skills.
- Customer service and complaint resolution expertise.
- Front desk administration and guest relations.
- Telephone and email etiquette.
- Strong organisational and time-management abilities.
- Multitasking and prioritisation skills.
- Knowledge of food service environments and dietary requirements.
- Hospitality-focused mindset and customer-centric approach.
- Team collaboration and service coordination skills.
- Attention to detail and presentation standards.
Responsibilities
- Welcome and assist guests in a warm, professional, and efficient manner.
- Manage walk-in visitors, enquiries, and reservations for dining or events.
- Coordinate service flow between front-of-house teams and kitchen staff.
- Communicate menu offerings, specials, and dietary information to guests.
- Handle customer feedback and support service recovery processes.
- Maintain cleanliness, presentation, and readiness of reception and front-of-house areas.
- Assist with corporate meeting coordination, functions, and events.
- Capture guest feedback and share service trends with management.
- Ensure consistent adherence to company service standards and procedures.
Important Notes
This is a permanent position based at a corporate client site. Candidates must demonstrate professionalism, reliability, and strong customer engagement skills. The role requires a well-groomed appearance aligned with corporate image standards. Only shortlisted candidates may be contacted during the recruitment process.
🧾 ATS-Friendly CV Guide
In today’s digital job market, most companies use Applicant Tracking Systems (ATS) to screen CVs before human eyes ever see them. These systems are designed to scan documents for keywords, structure, and formatting that align with the job description. An ATS-friendly CV improves your chance of getting past automated filters and landing an interview. Whether you are applying for the Corporate Receptionist Job Sandton Gauteng position at TsAfrika Catering Solutions or another opportunity, your CV must speak both to machines and people. This guide walks you through proven strategies to optimize your CV from top to bottom, offering practical examples, formatting tips, and best practices to maximize your success.
1. ✅ CV Structure
- Header: Example — Thabo Khumalo | 0612 74 1234 | [email protected] | Randburg, South Africa.
- Professional Summary: Tailored to the role. E.g., “Motivated customer service agent with 3+ years’ experience in retail and a track record of increasing client satisfaction scores by 25%.”
- Key Skills: Include 6–10 bullet points. E.g., Point of Sale (POS) systems, Inventory control, Conflict resolution, Merchandising, SAP, Microsoft Excel.
- Work Experience: Reverse-chronological. Example:
- Retail Assistant | Bradlows | Jan 2022 – Present
- • Assisted 40+ daily customers with purchases and queries.
- • Maintained 98% shelf availability by overseeing stock rotation.
- Education: Highest level first. E.g., “Diploma in Business Management, UNISA, 2021.”
- Certifications: “Occupational Health and Safety, 2023 (SASSETA)”
- References: “Available upon request” unless stated otherwise in job ad.
2. 🖋️ Typography & Formatting
- Font Choice: Use clean fonts like Arial, Calibri, or Helvetica — ATS systems can misread decorative fonts.
- Font Size: Body text should be 10.5pt–12pt; Headings 14pt–16pt for readability and emphasis.
- Spacing & Margins: Use 1.15–1.5 line spacing. Keep margins at 0.75–1 inch. This ensures text isn’t cramped and is easy to scan.
- Avoid: Tables, columns, headers/footers, text boxes — most ATS software can't interpret them properly.
- File Format: Save your CV as a PDF or DOCX — PDF preserves formatting across devices, DOCX is often required by ATS platforms.
3. ✏️ Content Best Practices
- Mirror Job Language: If the ad says “inventory management,” use that term instead of synonyms like “stock control.”
- Quantify Achievements: Numbers give weight. E.g., “Managed R50,000 monthly inventory with < 2% loss.”
- Tailor for Each Job: Don't send the same CV to every employer. Highlight different skills depending on the job ad.
- Be Clear, Not Clever: Avoid vague buzzwords. Say what you did and how it helped your company.
- Proofread! ATS won't reject for spelling — but hiring managers will. Use tools like Grammarly or Hemingway.
4. 📷 Photo?
- Photos are discouraged unless required. ATS software can’t read them and they can add bias.
- If required (e.g., acting, modeling), choose a neutral background, natural lighting, and professional attire.
- Ensure file size is small if embedded. Avoid image-heavy CVs as they increase loading time.
5. 🔍 ATS Keyword Optimization Tips
Copy the exact job description and extract nouns and verbs that repeat. For example, for a Retail Assistant post: “customer service,” “cash handling,” “inventory,” “POS,” “stocktaking,” “sales target,” “merchandising,” and “teamwork.”
6. ✅ Dos and ❌ Don’ts of ATS CVs
- ✅ Use job-relevant keywords
- ✅ Keep formatting simple and consistent
- ✅ Quantify wherever possible
- ❌ Don’t include tables or graphics
- ❌ Don’t submit images or logos
- ❌ Don’t use colored or stylized fonts
7. 💾 File Naming & Saving Tips
- Name format: YourName_Corporate Receptionist Job Sandton Gauteng_CV.pdf
- Save as PDF unless job ad specifies otherwise
- Avoid spaces in filenames: Use underscores instead
- Check file size — keep it under 2MB
8. 🧠 More about ATS
Your CV is the first impression recruiters and ATS software get of you. To pass the ATS filter, you must optimize your CV with clean formatting, appropriate keyword use, and targeted content. Focus on clearly structuring each section: headline, summary, skills, work experience, education, and certifications. Customize the content for every role by mirroring the terminology and phrasing used in the job advert. Quantify achievements wherever possible. Format with simplicity — avoid graphics and stick to standard fonts. Proofreading is non-negotiable: even small typos can disqualify you. Save and name your file properly to avoid compatibility issues. Remember, your CV must be easily readable by both algorithms and humans. By applying the principles in this guide, you will greatly improve your chances of being shortlisted for interviews and finding the right role for your skills.
Professional Summary Example
A highly professional and customer-focused Receptionist with extensive experience in front-of-house operations, guest relations, and administrative support within corporate and hospitality environments. Demonstrates strong communication abilities, exceptional organisational skills, and a proven track record of delivering outstanding client service. Skilled in managing high-volume enquiries, coordinating appointments, handling customer concerns, and maintaining professional front desk operations while ensuring a seamless visitor experience.
Possesses strong multitasking capabilities and the ability to perform efficiently in fast-paced environments while maintaining attention to detail and professionalism. Proficient in office administration systems, customer engagement strategies, and service coordination processes. Committed to enhancing customer satisfaction, supporting operational efficiency, and contributing positively to organisational success through proactive service delivery and continuous improvement.
ATS-Optimised Keywords for Applicants (CV Optimization)
Applicants are encouraged to include the following keywords in their CV to improve Applicant Tracking System (ATS) compatibility:
Receptionist • Front Desk Administration • Guest Relations • Customer Service • Corporate Hospitality • Client Interaction • Office Administration • Telephone Etiquette • Appointment Scheduling • Service Coordination • Event Support • Customer Experience • Complaint Resolution • MS Office • Administrative Support • Front-of-House Operations • Corporate Environment • Communication Skills • Time Management • Facilities Services
📨 How to Apply
Interested applicants should prepare an updated CV highlighting relevant receptionist, hospitality, or customer service experience. Applications are typically submitted through the employer’s official careers platform or recruitment portal using the job reference number provided in the listing.
