Overview
Ares Holdings, a respected distributor of leading global lifestyle and retail brands, is currently recruiting a Sales Assistant for its Crocs store in Fourways, Johannesburg. This permanent opportunity is ideal for customer-focused retail professionals who thrive in a fast-paced, sales-driven environment and are passionate about delivering exceptional in-store experiences.
The role focuses on providing outstanding customer service, achieving individual and store sales targets, and maintaining high operational and visual merchandising standards in line with Crocs’ international brand guidelines. As a frontline brand ambassador, the Sales Assistant plays a key role in converting walk-in customers into loyal Crocs fans through product knowledge, personalised service, and effective sales techniques.
Crocs is a fast-growing global brand known for comfort, innovation, and a fun, people-centric culture. Employees are supported through structured training, growth opportunities, and continuous feedback, ensuring clear pathways for development and promotion within the business. The company places strong emphasis on teamwork, positivity, and employee wellbeing, creating an environment where individuals are encouraged to learn, perform, and grow.
This position is suited to individuals who enjoy engaging with customers, working flexible retail hours, and contributing to a collaborative store culture while meeting performance goals.
Minimum Requirements
- Grade 12 or equivalent qualification
- Minimum of 1 year customer service experience (retail preferred)
- Ability to work flexible shifts, including weekends and public holidays
- Basic computer literacy and POS system exposure
Key Competencies and Skills
- Strong customer service and sales orientation
- Excellent communication and interpersonal skills
- Ability to persuade and influence purchasing decisions
- Attention to detail and accuracy
- Teamwork and accountability
- Ability to perform in a target-driven retail environment
Responsibilities
- Acknowledge every customer within 30 seconds of entering the store
- Deliver consistent, high-quality customer service in line with Crocs standards
- Identify customer needs and confidently demonstrate product benefits
- Close sales effectively and drive add-on and repeat sales
- Build lasting customer relationships and encourage return visits
- Track individual sales performance against daily targets
- Replenish footwear, apparel, and accessories from the storeroom daily
- Assist with deliveries, including checking quantities, tagging, pricing, and POS capturing
- Process customer orders accurately
- Support shrinkage prevention through zoning, customer engagement, and policy adherence
- Maintain store cleanliness and presentation, including fitting rooms and counters
- Assist with store opening and closing procedures
- Ensure stock is displayed according to Crocs visual merchandising standards
- Support window and mannequin updates and maintain POS materials
Important Notes
This is a permanent position based in Johannesburg Preference may be given to candidates with prior footwear or lifestyle retail experience If applicants are not contacted within two weeks of the closing date, the application should be considered unsuccessful
🧾 ATS-Friendly CV Guide
In today’s digital job market, most companies use Applicant Tracking Systems (ATS) to screen CVs before human eyes ever see them. These systems are designed to scan documents for keywords, structure, and formatting that align with the job description. An ATS-friendly CV improves your chance of getting past automated filters and landing an interview. Whether you are applying for the Crocs Retail Sales Assistant Johannesburg position at Ares Holdings – Crocs Division or another opportunity, your CV must speak both to machines and people. This guide walks you through proven strategies to optimize your CV from top to bottom, offering practical examples, formatting tips, and best practices to maximize your success.
1. ✅ CV Structure
- Header: Example — Thabo Khumalo | 0612 74 1234 | [email protected] | Randburg, South Africa.
- Professional Summary: Tailored to the role. E.g., “Motivated customer service agent with 3+ years’ experience in retail and a track record of increasing client satisfaction scores by 25%.”
- Key Skills: Include 6–10 bullet points. E.g., Point of Sale (POS) systems, Inventory control, Conflict resolution, Merchandising, SAP, Microsoft Excel.
- Work Experience: Reverse-chronological. Example:
- Retail Assistant | Bradlows | Jan 2022 – Present
- • Assisted 40+ daily customers with purchases and queries.
- • Maintained 98% shelf availability by overseeing stock rotation.
- Education: Highest level first. E.g., “Diploma in Business Management, UNISA, 2021.”
- Certifications: “Occupational Health and Safety, 2023 (SASSETA)”
- References: “Available upon request” unless stated otherwise in job ad.
2. 🖋️ Typography & Formatting
- Font Choice: Use clean fonts like Arial, Calibri, or Helvetica — ATS systems can misread decorative fonts.
- Font Size: Body text should be 10.5pt–12pt; Headings 14pt–16pt for readability and emphasis.
- Spacing & Margins: Use 1.15–1.5 line spacing. Keep margins at 0.75–1 inch. This ensures text isn’t cramped and is easy to scan.
- Avoid: Tables, columns, headers/footers, text boxes — most ATS software can't interpret them properly.
- File Format: Save your CV as a PDF or DOCX — PDF preserves formatting across devices, DOCX is often required by ATS platforms.
3. ✏️ Content Best Practices
- Mirror Job Language: If the ad says “inventory management,” use that term instead of synonyms like “stock control.”
- Quantify Achievements: Numbers give weight. E.g., “Managed R50,000 monthly inventory with < 2% loss.”
- Tailor for Each Job: Don't send the same CV to every employer. Highlight different skills depending on the job ad.
- Be Clear, Not Clever: Avoid vague buzzwords. Say what you did and how it helped your company.
- Proofread! ATS won't reject for spelling — but hiring managers will. Use tools like Grammarly or Hemingway.
4. 📷 Photo?
- Photos are discouraged unless required. ATS software can’t read them and they can add bias.
- If required (e.g., acting, modeling), choose a neutral background, natural lighting, and professional attire.
- Ensure file size is small if embedded. Avoid image-heavy CVs as they increase loading time.
5. 🔍 ATS Keyword Optimization Tips
Copy the exact job description and extract nouns and verbs that repeat. For example, for a Retail Assistant post: “customer service,” “cash handling,” “inventory,” “POS,” “stocktaking,” “sales target,” “merchandising,” and “teamwork.”
6. ✅ Dos and ❌ Don’ts of ATS CVs
- ✅ Use job-relevant keywords
- ✅ Keep formatting simple and consistent
- ✅ Quantify wherever possible
- ❌ Don’t include tables or graphics
- ❌ Don’t submit images or logos
- ❌ Don’t use colored or stylized fonts
7. 💾 File Naming & Saving Tips
- Name format: YourName_Crocs Retail Sales Assistant Johannesburg_CV.pdf
- Save as PDF unless job ad specifies otherwise
- Avoid spaces in filenames: Use underscores instead
- Check file size — keep it under 2MB
8. 🧠 More about ATS
Your CV is the first impression recruiters and ATS software get of you. To pass the ATS filter, you must optimize your CV with clean formatting, appropriate keyword use, and targeted content. Focus on clearly structuring each section: headline, summary, skills, work experience, education, and certifications. Customize the content for every role by mirroring the terminology and phrasing used in the job advert. Quantify achievements wherever possible. Format with simplicity — avoid graphics and stick to standard fonts. Proofreading is non-negotiable: even small typos can disqualify you. Save and name your file properly to avoid compatibility issues. Remember, your CV must be easily readable by both algorithms and humans. By applying the principles in this guide, you will greatly improve your chances of being shortlisted for interviews and finding the right role for your skills.
Professional Summary Example
A customer-focused Retail Sales Assistant with experience delivering high-quality service in fast-paced store environments. Proven ability to engage customers, identify needs, and recommend suitable products to drive sales and build brand loyalty. Skilled in achieving individual sales targets, handling point-of-sale transactions accurately, and maintaining store presentation in line with brand standards. Known for a positive attitude, strong work ethic, and commitment to creating memorable customer experiences.
Demonstrates solid knowledge of retail operations, including stock replenishment, shrinkage prevention, visual merchandising, and housekeeping procedures. Comfortable working flexible shifts and collaborating within a team to achieve store goals. Eager to learn, grow, and develop within an established retail brand, with a strong interest in ongoing training, feedback, and career progression opportunities.
How to Apply
Interested candidates should submit a detailed CV highlighting relevant retail and customer service experience before 16 February 2026.
