Overview
Dis-Chem Life, a trusted name in the insurance and health sector, is currently offering an exciting opportunity for driven individuals to join their Call Centre Division in Johannesburg as a Traditional Call Centre Sales Agent. This is a permanent position designed for entry-level to early-career professionals who are passionate about sales, customer engagement, and building meaningful client relationships.
The role is focused on providing exceptional customer experiences over the phone, with a strong emphasis on needs-based selling. As a Call Centre Agent, you will serve as the first point of contact for customers, helping them understand Dis-Chem Life’s insurance offerings, identifying their needs, and matching them with the right solutions. This is more than just a sales job—it is about building trust, driving long-term loyalty, and positioning Dis-Chem Life as a reliable, customer-first provider.
Candidates can expect to work in a fast-paced, high-energy call centre environment where they will handle both warm and cold leads, manage objections, and close deals with confidence. The company offers not only a competitive basic salary but also uncapped commission structures, meaning top performers can significantly boost their earnings. Additional benefits include exclusive leads from the Dis-Chem Life database, ongoing professional training, and opportunities for internal growth and career development.
This role is best suited for individuals who are energetic, resilient, persuasive, and results-driven. If you are motivated by targets, enjoy engaging with people, and thrive under pressure, this opportunity provides the perfect platform to grow your career in sales within one of South Africa’s most reputable brands.
Minimum Requirements
- Grade 12 / Matric (essential).
- 1–2 years’ call centre sales experience (insurance sales advantageous).
- Proven sales track record with KPI achievement.
- Clear criminal and credit record.
- Ability to work weekends when required.
- RE5 Certification (advantageous).
- COB Certification (advantageous).
- Reliable transport to and from the office.
Key Competencies and Skills
- Confident communication with persuasive phone manner.
- Strong objection-handling and closing skills.
- Empathetic listening and customer needs analysis.
- Highly motivated and target-driven.
- Computer literacy and CRM system experience.
- Resilient and able to thrive in high-pressure environments.
- Team-oriented with a positive attitude.
Responsibilities
- Engage customers via inbound and outbound calls to sell Dis-Chem Life products.
- Build rapport and trust while identifying customer needs.
- Recommend tailored solutions and close sales effectively.
- Consistently achieve or exceed sales KPIs (daily, weekly, monthly).
- Accurately capture and maintain customer details on CRM systems.
- Ensure compliance with all company and regulatory sales procedures.
- Represent the brand with professionalism and integrity at all times.
Important Notes
This role is performance-driven and requires a commitment to sales excellence, resilience under pressure, and the ability to work flexible hours. Candidates must have a clear credit and criminal record. Dis-Chem Life offers uncapped earning potential, structured training, and career advancement opportunities for those who demonstrate consistent results.
🧾 ATS-Friendly CV Guide
In today’s digital job market, most companies use Applicant Tracking Systems (ATS) to screen CVs before human eyes ever see them. These systems are designed to scan documents for keywords, structure, and formatting that align with the job description. An ATS-friendly CV improves your chance of getting past automated filters and landing an interview. Whether you are applying for the Dis-Chem Life Call Centre Agent Job Johannesburg position at Dis-Chem Life – Call Centre Division or another opportunity, your CV must speak both to machines and people. This guide walks you through proven strategies to optimize your CV from top to bottom, offering practical examples, formatting tips, and best practices to maximize your success.
1. ✅ CV Structure
- Header: Example — Thabo Khumalo | 0612 74 1234 | [email protected] | Randburg, South Africa.
- Professional Summary: Tailored to the role. E.g., “Motivated customer service agent with 3+ years’ experience in retail and a track record of increasing client satisfaction scores by 25%.”
- Key Skills: Include 6–10 bullet points. E.g., Point of Sale (POS) systems, Inventory control, Conflict resolution, Merchandising, SAP, Microsoft Excel.
- Work Experience: Reverse-chronological. Example:
- Retail Assistant | Bradlows | Jan 2022 – Present
- • Assisted 40+ daily customers with purchases and queries.
- • Maintained 98% shelf availability by overseeing stock rotation.
- Education: Highest level first. E.g., “Diploma in Business Management, UNISA, 2021.”
- Certifications: “Occupational Health and Safety, 2023 (SASSETA)”
- References: “Available upon request” unless stated otherwise in job ad.
2. 🖋️ Typography & Formatting
- Font Choice: Use clean fonts like Arial, Calibri, or Helvetica — ATS systems can misread decorative fonts.
- Font Size: Body text should be 10.5pt–12pt; Headings 14pt–16pt for readability and emphasis.
- Spacing & Margins: Use 1.15–1.5 line spacing. Keep margins at 0.75–1 inch. This ensures text isn’t cramped and is easy to scan.
- Avoid: Tables, columns, headers/footers, text boxes — most ATS software can't interpret them properly.
- File Format: Save your CV as a PDF or DOCX — PDF preserves formatting across devices, DOCX is often required by ATS platforms.
3. ✏️ Content Best Practices
- Mirror Job Language: If the ad says “inventory management,” use that term instead of synonyms like “stock control.”
- Quantify Achievements: Numbers give weight. E.g., “Managed R50,000 monthly inventory with < 2% loss.”
- Tailor for Each Job: Don't send the same CV to every employer. Highlight different skills depending on the job ad.
- Be Clear, Not Clever: Avoid vague buzzwords. Say what you did and how it helped your company.
- Proofread! ATS won't reject for spelling — but hiring managers will. Use tools like Grammarly or Hemingway.
4. 📷 Photo?
- Photos are discouraged unless required. ATS software can’t read them and they can add bias.
- If required (e.g., acting, modeling), choose a neutral background, natural lighting, and professional attire.
- Ensure file size is small if embedded. Avoid image-heavy CVs as they increase loading time.
5. 🔍 ATS Keyword Optimization Tips
Copy the exact job description and extract nouns and verbs that repeat. For example, for a Retail Assistant post: “customer service,” “cash handling,” “inventory,” “POS,” “stocktaking,” “sales target,” “merchandising,” and “teamwork.”
6. ✅ Dos and ❌ Don’ts of ATS CVs
- ✅ Use job-relevant keywords
- ✅ Keep formatting simple and consistent
- ✅ Quantify wherever possible
- ❌ Don’t include tables or graphics
- ❌ Don’t submit images or logos
- ❌ Don’t use colored or stylized fonts
7. 💾 File Naming & Saving Tips
- Name format: YourName_Dis-Chem Life Call Centre Agent Job Johannesburg_CV.pdf
- Save as PDF unless job ad specifies otherwise
- Avoid spaces in filenames: Use underscores instead
- Check file size — keep it under 2MB
8. 🧠 More about ATS
Your CV is the first impression recruiters and ATS software get of you. To pass the ATS filter, you must optimize your CV with clean formatting, appropriate keyword use, and targeted content. Focus on clearly structuring each section: headline, summary, skills, work experience, education, and certifications. Customize the content for every role by mirroring the terminology and phrasing used in the job advert. Quantify achievements wherever possible. Format with simplicity — avoid graphics and stick to standard fonts. Proofreading is non-negotiable: even small typos can disqualify you. Save and name your file properly to avoid compatibility issues. Remember, your CV must be easily readable by both algorithms and humans. By applying the principles in this guide, you will greatly improve your chances of being shortlisted for interviews and finding the right role for your skills.
Professional Summary Example
As a highly motivated and results-oriented sales professional, I bring proven experience in call centre sales, customer engagement, and closing techniques. My career has been built on the ability to quickly establish rapport with clients, identify their unique needs, and recommend tailored solutions that drive both customer satisfaction and business growth. I have consistently met and exceeded sales targets by combining persuasive communication skills with resilience and determination.
I pride myself on my ability to work effectively in high-pressure environments, maintain professionalism in every customer interaction, and contribute to team success through collaboration and energy. With a strong background in objection handling, CRM systems, and compliance processes, I am confident in my ability to deliver results for Dis-Chem Life. I aim to bring not only sales expertise but also a customer-first mindset that aligns with the company’s values of trust, integrity, and service excellence.
How to Apply:
Applicants can submit their CVs and supporting documents via the Dis-Chem Life careers portal or through the company’s official recruitment platform. Be sure to include updated contact details, proof of qualifications, and a professional CV that highlights relevant sales experience.
