Overview
Dis-Chem Life, a trusted name in the insurance and healthcare industry, is seeking a motivated and customer-driven Traditional Call Centre Agent to join their growing sales team in Johannesburg. This permanent, full-time opportunity offers an exciting path for energetic, results-oriented individuals who excel at building relationships and closing deals in a fast-paced call centre environment.
As part of Dis-Chem’s expanding Life Insurance Division, this role is ideal for candidates passionate about customer engagement, persuasive communication, and achieving measurable results. Agents will be responsible for handling inbound and outbound sales calls, providing expert advice on Dis-Chem Life products, and ensuring every interaction reflects the company’s commitment to customer satisfaction and integrity.
This position is not just about selling insurance — it’s about delivering peace of mind, one call at a time. Dis-Chem Life offers full training, exclusive leads, and the chance to work within a supportive, performance-focused environment that rewards dedication and excellence. If you’re a confident communicator with a talent for sales, this is your opportunity to grow within one of South Africa’s most respected retail and insurance brands.
Minimum Requirements
- Education: Matric / Grade 12 (Essential)
- Experience: Minimum 1–2 years’ experience in a call centre sales environment (Life insurance experience advantageous)
- Certifications (Advantageous): RE5 and COB Certifications
- Other Requirements:
- Proven sales record with consistent KPI achievement
- Reliable transport to and from the office
- Clear criminal and credit record
- Willingness to work weekends as required
Key Competencies and Skills
- Excellent verbal communication and persuasive phone manner
- Strong sales closing and objection-handling skills
- Exceptional customer engagement and relationship-building ability
- Resilient under pressure with a positive, energetic attitude
- Tech-savvy with proficiency in CRM systems and Microsoft Office
- Empathetic listener with the ability to identify and match customer needs
- Self-motivated and goal-oriented, thriving in competitive environments
- Attention to detail and accuracy in customer record management
Responsibilities
- Contact potential customers through inbound and outbound calls to introduce Dis-Chem Life’s insurance products.
- Build rapport and trust with clients while assessing their insurance needs and offering suitable product recommendations.
- Manage the complete sales cycle from introduction to closure, ensuring an exceptional customer experience.
- Consistently meet or exceed individual and team sales KPIs and conversion targets.
- Record and update all client interactions accurately in CRM systems.
- Handle objections with professionalism, ensuring customer understanding and confidence in the product.
- Adhere to company policies, sales compliance standards, and regulatory requirements.
- Collaborate with team members and supervisors to optimize sales strategies and achieve collective success.
- Represent Dis-Chem Life with professionalism, empathy, and integrity in every client interaction.
Important Notes
This position offers a competitive basic salary with uncapped commission, making it ideal for driven individuals seeking both financial and career growth. The company provides paid training and continuous professional development to support career progression. Dis-Chem Life is an equal opportunity employer committed to diversity and inclusion. Only shortlisted candidates will be contacted. If you have not heard back within two weeks of application, please consider your application unsuccessful.
🧾 ATS-Friendly CV Guide
In today’s digital job market, most companies use Applicant Tracking Systems (ATS) to screen CVs before human eyes ever see them. These systems are designed to scan documents for keywords, structure, and formatting that align with the job description. An ATS-friendly CV improves your chance of getting past automated filters and landing an interview. Whether you are applying for the Dis-Chem Life Call Centre Agent Johannesburg position at Dis-Chem Life (a division of the Dis-Chem Group) or another opportunity, your CV must speak both to machines and people. This guide walks you through proven strategies to optimize your CV from top to bottom, offering practical examples, formatting tips, and best practices to maximize your success.
1. ✅ CV Structure
- Header: Example — Thabo Khumalo | 0612 74 1234 | [email protected] | Randburg, South Africa.
- Professional Summary: Tailored to the role. E.g., “Motivated customer service agent with 3+ years’ experience in retail and a track record of increasing client satisfaction scores by 25%.”
- Key Skills: Include 6–10 bullet points. E.g., Point of Sale (POS) systems, Inventory control, Conflict resolution, Merchandising, SAP, Microsoft Excel.
- Work Experience: Reverse-chronological. Example:
- Retail Assistant | Bradlows | Jan 2022 – Present
- • Assisted 40+ daily customers with purchases and queries.
- • Maintained 98% shelf availability by overseeing stock rotation.
- Education: Highest level first. E.g., “Diploma in Business Management, UNISA, 2021.”
- Certifications: “Occupational Health and Safety, 2023 (SASSETA)”
- References: “Available upon request” unless stated otherwise in job ad.
2. 🖋️ Typography & Formatting
- Font Choice: Use clean fonts like Arial, Calibri, or Helvetica — ATS systems can misread decorative fonts.
- Font Size: Body text should be 10.5pt–12pt; Headings 14pt–16pt for readability and emphasis.
- Spacing & Margins: Use 1.15–1.5 line spacing. Keep margins at 0.75–1 inch. This ensures text isn’t cramped and is easy to scan.
- Avoid: Tables, columns, headers/footers, text boxes — most ATS software can't interpret them properly.
- File Format: Save your CV as a PDF or DOCX — PDF preserves formatting across devices, DOCX is often required by ATS platforms.
3. ✏️ Content Best Practices
- Mirror Job Language: If the ad says “inventory management,” use that term instead of synonyms like “stock control.”
- Quantify Achievements: Numbers give weight. E.g., “Managed R50,000 monthly inventory with < 2% loss.”
- Tailor for Each Job: Don't send the same CV to every employer. Highlight different skills depending on the job ad.
- Be Clear, Not Clever: Avoid vague buzzwords. Say what you did and how it helped your company.
- Proofread! ATS won't reject for spelling — but hiring managers will. Use tools like Grammarly or Hemingway.
4. 📷 Photo?
- Photos are discouraged unless required. ATS software can’t read them and they can add bias.
- If required (e.g., acting, modeling), choose a neutral background, natural lighting, and professional attire.
- Ensure file size is small if embedded. Avoid image-heavy CVs as they increase loading time.
5. 🔍 ATS Keyword Optimization Tips
Copy the exact job description and extract nouns and verbs that repeat. For example, for a Retail Assistant post: “customer service,” “cash handling,” “inventory,” “POS,” “stocktaking,” “sales target,” “merchandising,” and “teamwork.”
6. ✅ Dos and ❌ Don’ts of ATS CVs
- ✅ Use job-relevant keywords
- ✅ Keep formatting simple and consistent
- ✅ Quantify wherever possible
- ❌ Don’t include tables or graphics
- ❌ Don’t submit images or logos
- ❌ Don’t use colored or stylized fonts
7. 💾 File Naming & Saving Tips
- Name format: YourName_Dis-Chem Life Call Centre Agent Johannesburg_CV.pdf
- Save as PDF unless job ad specifies otherwise
- Avoid spaces in filenames: Use underscores instead
- Check file size — keep it under 2MB
8. 🧠 More about ATS
Your CV is the first impression recruiters and ATS software get of you. To pass the ATS filter, you must optimize your CV with clean formatting, appropriate keyword use, and targeted content. Focus on clearly structuring each section: headline, summary, skills, work experience, education, and certifications. Customize the content for every role by mirroring the terminology and phrasing used in the job advert. Quantify achievements wherever possible. Format with simplicity — avoid graphics and stick to standard fonts. Proofreading is non-negotiable: even small typos can disqualify you. Save and name your file properly to avoid compatibility issues. Remember, your CV must be easily readable by both algorithms and humans. By applying the principles in this guide, you will greatly improve your chances of being shortlisted for interviews and finding the right role for your skills.
Professional Summary Example
A confident, articulate, and performance-driven Call Centre Agent with proven expertise in customer communication, sales negotiation, and client relationship management. Experienced in delivering tailored insurance solutions to meet diverse customer needs, this professional demonstrates a deep understanding of the sales lifecycle — from lead generation and product explanation to closing and after-sales service. Known for exceeding targets and maintaining a professional, empathetic tone during all interactions, they thrive in fast-paced, high-volume environments where precision, patience, and persuasion matter most.
With a solid background in call centre operations and customer-focused sales, this individual embodies Dis-Chem Life’s values of integrity, service excellence, and trust. They are adept at working with CRM systems, managing multiple leads, and ensuring compliance with regulatory frameworks. A natural communicator with a persuasive yet personable approach, they bring a strong work ethic, resilience, and results-driven mindset to every client interaction — consistently building brand loyalty and driving measurable business growth.
How to Apply:
Interested candidates can apply online through the Dis-Chem Careers Portal by submitting a detailed, updated CV with all relevant qualifications and experience.
For optimal visibility and success when applying, ensure your CV includes ATS (Applicant Tracking System) keywords such as:
📌 call centre agent, telesales, customer service, life insurance sales, CRM systems, outbound calling, KPI achievement, sales communication.
