Overview
Moladira Skills, a progressive leader in sales and customer engagement within the telecommunications industry, is looking for enthusiastic and self-driven Telesales Agents to join their high-performance team in Roodepoort. This exciting three-month contract—with potential for extension based on performance—offers an opportunity to earn an uncapped commission while building your career in the fast-growing fibre connectivity market.
The successful candidate will engage directly with customers through outbound calls, introducing high-speed Fibre-to-the-Home (FTTH), voice, and on-demand video products. This role is best suited for energetic professionals with a strong drive for sales, excellent communication skills, and a passion for achieving measurable results. With comprehensive training and supportive management, this position is ideal for those ready to thrive in a dynamic environment where effort directly translates into earnings and career growth.
Minimum Requirements
- Grade 12 / Matric (essential)
- Minimum of 1 year recent telesales experience (fibre/telecom experience preferred)
- Strong sales orientation and target-driven mindset
- Excellent verbal and written communication skills
- Confidence, resilience, and the ability to handle rejection professionally
- Tech-savvy with CRM and Microsoft Office experience
- Strong interpersonal skills and ability to work in a team
Key Competencies and Skills
- Exceptional communication and persuasion abilities
- High energy and motivation to achieve daily targets
- Strong customer service orientation
- Time management and multitasking abilities
- Self-motivated and performance-driven attitude
- Adaptability in a competitive environment
- Positive mindset and solution-focused approach
Responsibilities
- Make outbound sales calls to promote fibre and digital communication services.
- Identify customer needs and recommend appropriate packages or upgrades.
- Explain product benefits clearly to enhance customer understanding and interest.
- Maintain accurate customer data and sales information in the CRM system.
- Achieve daily, weekly, and monthly sales targets.
- Provide exceptional customer service while handling objections and closing deals.
- Stay informed about new products, pricing, and promotional offers.
- Collaborate with team members to ensure consistent sales success and positive morale.
Important Notes
This is a three-month contract with the possibility of extension based on performance. The position offers a basic salary plus uncapped commission. Working hours: Monday–Friday (08:00–17:00) and Saturday (09:00–13:00). Only shortlisted candidates will be contacted for interviews.
🧾 ATS-Friendly CV Guide
In today’s digital job market, most companies use Applicant Tracking Systems (ATS) to screen CVs before human eyes ever see them. These systems are designed to scan documents for keywords, structure, and formatting that align with the job description. An ATS-friendly CV improves your chance of getting past automated filters and landing an interview. Whether you are applying for the Dynamic Fibre Telesales Agent Opportunity position at Moladira Skills or another opportunity, your CV must speak both to machines and people. This guide walks you through proven strategies to optimize your CV from top to bottom, offering practical examples, formatting tips, and best practices to maximize your success.
1. ✅ CV Structure
- Header: Example — Thabo Khumalo | 0612 74 1234 | [email protected] | Randburg, South Africa.
- Professional Summary: Tailored to the role. E.g., “Motivated customer service agent with 3+ years’ experience in retail and a track record of increasing client satisfaction scores by 25%.”
- Key Skills: Include 6–10 bullet points. E.g., Point of Sale (POS) systems, Inventory control, Conflict resolution, Merchandising, SAP, Microsoft Excel.
- Work Experience: Reverse-chronological. Example:
- Retail Assistant | Bradlows | Jan 2022 – Present
- • Assisted 40+ daily customers with purchases and queries.
- • Maintained 98% shelf availability by overseeing stock rotation.
- Education: Highest level first. E.g., “Diploma in Business Management, UNISA, 2021.”
- Certifications: “Occupational Health and Safety, 2023 (SASSETA)”
- References: “Available upon request” unless stated otherwise in job ad.
2. 🖋️ Typography & Formatting
- Font Choice: Use clean fonts like Arial, Calibri, or Helvetica — ATS systems can misread decorative fonts.
- Font Size: Body text should be 10.5pt–12pt; Headings 14pt–16pt for readability and emphasis.
- Spacing & Margins: Use 1.15–1.5 line spacing. Keep margins at 0.75–1 inch. This ensures text isn’t cramped and is easy to scan.
- Avoid: Tables, columns, headers/footers, text boxes — most ATS software can't interpret them properly.
- File Format: Save your CV as a PDF or DOCX — PDF preserves formatting across devices, DOCX is often required by ATS platforms.
3. ✏️ Content Best Practices
- Mirror Job Language: If the ad says “inventory management,” use that term instead of synonyms like “stock control.”
- Quantify Achievements: Numbers give weight. E.g., “Managed R50,000 monthly inventory with < 2% loss.”
- Tailor for Each Job: Don't send the same CV to every employer. Highlight different skills depending on the job ad.
- Be Clear, Not Clever: Avoid vague buzzwords. Say what you did and how it helped your company.
- Proofread! ATS won't reject for spelling — but hiring managers will. Use tools like Grammarly or Hemingway.
4. 📷 Photo?
- Photos are discouraged unless required. ATS software can’t read them and they can add bias.
- If required (e.g., acting, modeling), choose a neutral background, natural lighting, and professional attire.
- Ensure file size is small if embedded. Avoid image-heavy CVs as they increase loading time.
5. 🔍 ATS Keyword Optimization Tips
Copy the exact job description and extract nouns and verbs that repeat. For example, for a Retail Assistant post: “customer service,” “cash handling,” “inventory,” “POS,” “stocktaking,” “sales target,” “merchandising,” and “teamwork.”
6. ✅ Dos and ❌ Don’ts of ATS CVs
- ✅ Use job-relevant keywords
- ✅ Keep formatting simple and consistent
- ✅ Quantify wherever possible
- ❌ Don’t include tables or graphics
- ❌ Don’t submit images or logos
- ❌ Don’t use colored or stylized fonts
7. 💾 File Naming & Saving Tips
- Name format: YourName_Dynamic Fibre Telesales Agent Opportunity_CV.pdf
- Save as PDF unless job ad specifies otherwise
- Avoid spaces in filenames: Use underscores instead
- Check file size — keep it under 2MB
8. 🧠 More about ATS
Your CV is the first impression recruiters and ATS software get of you. To pass the ATS filter, you must optimize your CV with clean formatting, appropriate keyword use, and targeted content. Focus on clearly structuring each section: headline, summary, skills, work experience, education, and certifications. Customize the content for every role by mirroring the terminology and phrasing used in the job advert. Quantify achievements wherever possible. Format with simplicity — avoid graphics and stick to standard fonts. Proofreading is non-negotiable: even small typos can disqualify you. Save and name your file properly to avoid compatibility issues. Remember, your CV must be easily readable by both algorithms and humans. By applying the principles in this guide, you will greatly improve your chances of being shortlisted for interviews and finding the right role for your skills.
Professional Summary Example
A results-oriented and persuasive Telesales Professional with proven expertise in customer acquisition, lead generation, and digital product sales. Skilled in conducting outbound calls, identifying client needs, and offering tailored fibre and telecom solutions that drive revenue growth. Demonstrates strong communication and negotiation skills, with the ability to build trust and maintain long-term customer relationships. Known for exceeding sales targets, adapting to market demands, and thriving in fast-paced, goal-driven environments.
Motivated by performance and reward, this professional combines resilience, confidence, and customer-centricity to deliver consistent results. Adept in CRM systems, reporting, and pipeline management, they bring a high level of professionalism and enthusiasm to every client interaction. With a passion for technology and connectivity, they are committed to contributing to the success of a forward-thinking organization in the telecommunications sector.
How to Apply:
Interested candidates are encouraged to apply through the Moladira Skills careers portal by submitting a detailed CV highlighting relevant telesales and customer service experience. Applicants should demonstrate measurable sales achievements and a clear passion for telecommunications.
