Overview
A leading financial services institution, First National Bank (FNB), is currently seeking to appoint a skilled Administrator within its FNB Connect and Service Provider division. This role is designed for an organised and proactive administrative professional who can provide reliable operational support while ensuring that business processes run smoothly and efficiently.
The successful candidate will play an important role in maintaining administrative systems, managing operational documentation, supporting departmental processes, and assisting with stakeholder coordination. Working within a fast-paced corporate environment, the Administrator will help maintain high standards of service delivery while ensuring that administrative tasks are executed accurately and within defined timelines.
This opportunity is particularly suited to candidates with previous experience in call centre operations or administrative environments who possess strong organisational skills, attention to detail, and the ability to manage multiple priorities simultaneously. As part of the FNB Connect team, the Administrator will contribute to operational efficiency, regulatory compliance, and service excellence across the functional area.
FNB is recognised as one of South Africa’s most innovative banking institutions, offering employees a professional environment that promotes growth, development, and continuous improvement. Employees are encouraged to develop their skills while contributing to the organisation’s broader goal of delivering exceptional financial and service solutions to customers.
Minimum Requirements
- Grade 12 (Matric) qualification
- Minimum 2–3 years of relevant experience within a call centre or administrative environment
- Proficiency in Microsoft Office applications including Word, Excel, Outlook, and PowerPoint
- Strong verbal and written communication skills
- Demonstrated customer service orientation
- Strong interpersonal and collaboration skills
- Ability to manage administrative processes effectively
- Willingness to work shift schedules, including weekends and public holidays when required
Key Competencies and Skills
- Strong organisational and administrative abilities
- Attention to detail and accuracy in documentation and record management
- Customer-centric mindset with strong service delivery focus
- Effective problem-solving and analytical thinking
- Time management and the ability to meet deadlines
- Professional communication and stakeholder engagement
- Ability to maintain confidentiality and professionalism
- Adaptability within a dynamic business environment
- Knowledge of governance, regulatory compliance, and audit processes
- Commitment to continuous professional development
Responsibilities
- Provide proactive administrative assistance within the designated functional area
- Maintain structured filing systems and administrative records for the department
- Support operational processes and ensure accurate documentation management
- Assist with the coordination of departmental activities and administrative tasks
- Ensure administrative processes are executed accurately and efficiently
- Respond to customer queries promptly and professionally
- Work collaboratively with internal stakeholders, including project managers, subject matter experts, and senior staff
- Deliver service solutions that meet or exceed customer expectations
- Maintain strong professional relationships with internal and external stakeholders
- Ensure compliance with internal governance standards and regulatory requirements
- Monitor changes in industry regulations, laws, and internal policies
- Assist with the implementation of relevant compliance interventions
- Support departmental adherence to audit and governance frameworks
- Provide accurate and timely management information reports
- Assist with operational reporting requirements for the department
- Maintain accurate records related to departmental operations and activities
- Assist in managing departmental expenses within approved budgets
- Support initiatives that improve operational efficiency and cost management
- Contribute to improved service delivery through innovative administrative solutions
- Participate in professional development activities to improve competencies
- Maintain up-to-date knowledge of administrative best practices and industry standards
- Support organisational culture initiatives and performance improvement strategies
Important Notes
This position requires candidates to work shift schedules, which may include weekends and public holidays. Applications submitted after the closing date will not be considered. All appointments will be made in accordance with the Employment Equity plan of FirstRand Group. The organisation supports the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information for employment equity purposes. All disclosed information will be treated confidentially unless disclosure is required by law.
🧾 ATS-Friendly CV Guide
In today’s digital job market, most companies use Applicant Tracking Systems (ATS) to screen CVs before human eyes ever see them. These systems are designed to scan documents for keywords, structure, and formatting that align with the job description. An ATS-friendly CV improves your chance of getting past automated filters and landing an interview. Whether you are applying for the FNB Connect Administrator Job Opportunity position at First National Bank or another opportunity, your CV must speak both to machines and people. This guide walks you through proven strategies to optimize your CV from top to bottom, offering practical examples, formatting tips, and best practices to maximize your success.
1. ✅ CV Structure
- Header: Example — Thabo Khumalo | 0612 74 1234 | [email protected] | Randburg, South Africa.
- Professional Summary: Tailored to the role. E.g., “Motivated customer service agent with 3+ years’ experience in retail and a track record of increasing client satisfaction scores by 25%.”
- Key Skills: Include 6–10 bullet points. E.g., Point of Sale (POS) systems, Inventory control, Conflict resolution, Merchandising, SAP, Microsoft Excel.
- Work Experience: Reverse-chronological. Example:
- Retail Assistant | Bradlows | Jan 2022 – Present
- • Assisted 40+ daily customers with purchases and queries.
- • Maintained 98% shelf availability by overseeing stock rotation.
- Education: Highest level first. E.g., “Diploma in Business Management, UNISA, 2021.”
- Certifications: “Occupational Health and Safety, 2023 (SASSETA)”
- References: “Available upon request” unless stated otherwise in job ad.
2. 🖋️ Typography & Formatting
- Font Choice: Use clean fonts like Arial, Calibri, or Helvetica — ATS systems can misread decorative fonts.
- Font Size: Body text should be 10.5pt–12pt; Headings 14pt–16pt for readability and emphasis.
- Spacing & Margins: Use 1.15–1.5 line spacing. Keep margins at 0.75–1 inch. This ensures text isn’t cramped and is easy to scan.
- Avoid: Tables, columns, headers/footers, text boxes — most ATS software can't interpret them properly.
- File Format: Save your CV as a PDF or DOCX — PDF preserves formatting across devices, DOCX is often required by ATS platforms.
3. ✏️ Content Best Practices
- Mirror Job Language: If the ad says “inventory management,” use that term instead of synonyms like “stock control.”
- Quantify Achievements: Numbers give weight. E.g., “Managed R50,000 monthly inventory with < 2% loss.”
- Tailor for Each Job: Don't send the same CV to every employer. Highlight different skills depending on the job ad.
- Be Clear, Not Clever: Avoid vague buzzwords. Say what you did and how it helped your company.
- Proofread! ATS won't reject for spelling — but hiring managers will. Use tools like Grammarly or Hemingway.
4. 📷 Photo?
- Photos are discouraged unless required. ATS software can’t read them and they can add bias.
- If required (e.g., acting, modeling), choose a neutral background, natural lighting, and professional attire.
- Ensure file size is small if embedded. Avoid image-heavy CVs as they increase loading time.
5. 🔍 ATS Keyword Optimization Tips
Copy the exact job description and extract nouns and verbs that repeat. For example, for a Retail Assistant post: “customer service,” “cash handling,” “inventory,” “POS,” “stocktaking,” “sales target,” “merchandising,” and “teamwork.”
6. ✅ Dos and ❌ Don’ts of ATS CVs
- ✅ Use job-relevant keywords
- ✅ Keep formatting simple and consistent
- ✅ Quantify wherever possible
- ❌ Don’t include tables or graphics
- ❌ Don’t submit images or logos
- ❌ Don’t use colored or stylized fonts
7. 💾 File Naming & Saving Tips
- Name format: YourName_FNB Connect Administrator Job Opportunity_CV.pdf
- Save as PDF unless job ad specifies otherwise
- Avoid spaces in filenames: Use underscores instead
- Check file size — keep it under 2MB
8. 🧠 More about ATS
Your CV is the first impression recruiters and ATS software get of you. To pass the ATS filter, you must optimize your CV with clean formatting, appropriate keyword use, and targeted content. Focus on clearly structuring each section: headline, summary, skills, work experience, education, and certifications. Customize the content for every role by mirroring the terminology and phrasing used in the job advert. Quantify achievements wherever possible. Format with simplicity — avoid graphics and stick to standard fonts. Proofreading is non-negotiable: even small typos can disqualify you. Save and name your file properly to avoid compatibility issues. Remember, your CV must be easily readable by both algorithms and humans. By applying the principles in this guide, you will greatly improve your chances of being shortlisted for interviews and finding the right role for your skills.
Professional Summary Example
A highly organised and detail-oriented administrative professional with several years of experience supporting operational teams within corporate and customer service environments. Demonstrates strong expertise in office administration, documentation management, and stakeholder coordination while maintaining a strong commitment to service excellence. Proficient in Microsoft Office applications and experienced in maintaining accurate records, coordinating departmental activities, and ensuring that administrative systems operate efficiently within fast-paced organisational environments.
A proactive and customer-focused administrator with the ability to manage multiple priorities while delivering high-quality administrative support. Recognised for strong communication skills, analytical thinking, and the ability to resolve queries efficiently while maintaining professional relationships with internal and external stakeholders. Committed to continuous professional development and contributing to organisational efficiency through structured processes, compliance awareness, and attention to detail.
How to Apply
Interested candidates should apply through the official recruitment platform of First National Bank before the stated closing date.
Applicants are encouraged to prepare the following documents before submitting their application:
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Updated CV detailing relevant work experience
-
Certified copies of educational qualifications
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Identification document
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Supporting documents demonstrating relevant administrative or call centre experience
Applications should be submitted before 14 March 2026.
