Overview
Pepkor Lifestyle is currently recruiting a Service Centre Administrator for its HiFi Corp Cresta store located in Randburg, Gauteng. This part-time position offers an exciting opportunity for individuals who want to build a career in retail administration, customer service, and store operations within one of South Africa’s leading retail groups.
Pepkor Lifestyle is widely recognised for delivering quality retail products and services to consumers across Africa through well-known brands. The HiFi Corp division focuses on providing customers with access to consumer electronics, appliances, and technology products at competitive prices. Within this environment, the Service Centre Administrator plays an important role in ensuring that customers receive efficient assistance when visiting the service centre for enquiries, repairs, product support, or administrative matters.
The successful candidate will be responsible for assisting customers, supporting sales activities, maintaining product knowledge, and helping ensure the service centre runs efficiently. The role also involves assisting with merchandising, ensuring the store environment is presentable, and contributing to safety and operational procedures within the retail environment.
This position is ideal for individuals who enjoy working with people, solving customer queries, and supporting retail teams to achieve sales targets. It also provides valuable experience for those interested in building long-term careers in retail operations, administration, or customer relationship management.
Minimum Requirements
- Grade 12 (Matric) qualification
- Minimum of 1–2 years retail experience
- Basic administrative and organisational skills
- Customer service experience within a retail environment
- Good communication and interpersonal skills
- Ability to work effectively in a team environment
- Willingness to work flexible retail hours when required
Key Competencies and Skills
- Customer service and client engagement
- Retail administration and record management
- Product knowledge within retail environments
- Sales support and customer assistance
- Communication and interpersonal skills
- Teamwork and collaboration
- Attention to detail and organisation
- Problem-solving abilities
- Time management and self-motivation
- Ability to work in a dynamic retail environment
Responsibilities
- Provide professional assistance to customers visiting the service centre.
- Respond to customer enquiries regarding products, repairs, services, and store policies.
- Ensure that customers receive prompt and efficient service.
- Support the store team in achieving sales targets.
- Provide customers with product information and recommendations where appropriate.
- Maintain a positive and welcoming environment for shoppers.
- Maintain up-to-date knowledge of products available in the store.
- Assist customers with product features, benefits, and usage information.
- Stay informed about promotions, discounts, and new product releases.
- Assist with merchandising activities to ensure attractive product displays.
- Ensure shelves are organised, stocked, and visually appealing.
- Support store presentation standards that enhance the customer shopping experience.
- Maintain records and documentation related to service centre activities.
- Assist with administrative tasks such as filing, documentation, and reporting.
- Support store management with operational processes where required.
- Contribute to maintaining a safe and secure store environment.
- Follow company policies related to workplace safety and store security.
- Report any safety concerns or incidents to management.
- Work collaboratively with store colleagues to maintain efficient store operations.
- Demonstrate responsibility and initiative when performing daily tasks.
- Support team members during busy trading periods.
Important Notes
This position is part-time, and working hours may include weekends and peak retail periods. Previous retail experience is important for candidates applying for this role. Strong customer service skills are essential due to the customer-facing nature of the position. Only shortlisted applicants may be contacted after the recruitment process.
🧾 ATS-Friendly CV Guide
In today’s digital job market, most companies use Applicant Tracking Systems (ATS) to screen CVs before human eyes ever see them. These systems are designed to scan documents for keywords, structure, and formatting that align with the job description. An ATS-friendly CV improves your chance of getting past automated filters and landing an interview. Whether you are applying for the HiFi Corp Service Administrator Job position at Randburg, Gauteng, South Africa or another opportunity, your CV must speak both to machines and people. This guide walks you through proven strategies to optimize your CV from top to bottom, offering practical examples, formatting tips, and best practices to maximize your success.
1. ✅ CV Structure
- Header: Example — Thabo Khumalo | 0612 74 1234 | [email protected] | Randburg, South Africa.
- Professional Summary: Tailored to the role. E.g., “Motivated customer service agent with 3+ years’ experience in retail and a track record of increasing client satisfaction scores by 25%.”
- Key Skills: Include 6–10 bullet points. E.g., Point of Sale (POS) systems, Inventory control, Conflict resolution, Merchandising, SAP, Microsoft Excel.
- Work Experience: Reverse-chronological. Example:
- Retail Assistant | Bradlows | Jan 2022 – Present
- • Assisted 40+ daily customers with purchases and queries.
- • Maintained 98% shelf availability by overseeing stock rotation.
- Education: Highest level first. E.g., “Diploma in Business Management, UNISA, 2021.”
- Certifications: “Occupational Health and Safety, 2023 (SASSETA)”
- References: “Available upon request” unless stated otherwise in job ad.
2. 🖋️ Typography & Formatting
- Font Choice: Use clean fonts like Arial, Calibri, or Helvetica — ATS systems can misread decorative fonts.
- Font Size: Body text should be 10.5pt–12pt; Headings 14pt–16pt for readability and emphasis.
- Spacing & Margins: Use 1.15–1.5 line spacing. Keep margins at 0.75–1 inch. This ensures text isn’t cramped and is easy to scan.
- Avoid: Tables, columns, headers/footers, text boxes — most ATS software can't interpret them properly.
- File Format: Save your CV as a PDF or DOCX — PDF preserves formatting across devices, DOCX is often required by ATS platforms.
3. ✏️ Content Best Practices
- Mirror Job Language: If the ad says “inventory management,” use that term instead of synonyms like “stock control.”
- Quantify Achievements: Numbers give weight. E.g., “Managed R50,000 monthly inventory with < 2% loss.”
- Tailor for Each Job: Don't send the same CV to every employer. Highlight different skills depending on the job ad.
- Be Clear, Not Clever: Avoid vague buzzwords. Say what you did and how it helped your company.
- Proofread! ATS won't reject for spelling — but hiring managers will. Use tools like Grammarly or Hemingway.
4. 📷 Photo?
- Photos are discouraged unless required. ATS software can’t read them and they can add bias.
- If required (e.g., acting, modeling), choose a neutral background, natural lighting, and professional attire.
- Ensure file size is small if embedded. Avoid image-heavy CVs as they increase loading time.
5. 🔍 ATS Keyword Optimization Tips
Copy the exact job description and extract nouns and verbs that repeat. For example, for a Retail Assistant post: “customer service,” “cash handling,” “inventory,” “POS,” “stocktaking,” “sales target,” “merchandising,” and “teamwork.”
6. ✅ Dos and ❌ Don’ts of ATS CVs
- ✅ Use job-relevant keywords
- ✅ Keep formatting simple and consistent
- ✅ Quantify wherever possible
- ❌ Don’t include tables or graphics
- ❌ Don’t submit images or logos
- ❌ Don’t use colored or stylized fonts
7. 💾 File Naming & Saving Tips
- Name format: YourName_HiFi Corp Service Administrator Job_CV.pdf
- Save as PDF unless job ad specifies otherwise
- Avoid spaces in filenames: Use underscores instead
- Check file size — keep it under 2MB
8. 🧠 More about ATS
Your CV is the first impression recruiters and ATS software get of you. To pass the ATS filter, you must optimize your CV with clean formatting, appropriate keyword use, and targeted content. Focus on clearly structuring each section: headline, summary, skills, work experience, education, and certifications. Customize the content for every role by mirroring the terminology and phrasing used in the job advert. Quantify achievements wherever possible. Format with simplicity — avoid graphics and stick to standard fonts. Proofreading is non-negotiable: even small typos can disqualify you. Save and name your file properly to avoid compatibility issues. Remember, your CV must be easily readable by both algorithms and humans. By applying the principles in this guide, you will greatly improve your chances of being shortlisted for interviews and finding the right role for your skills.
Professional Summary Example
A customer-focused Service Centre Administrator with experience supporting retail operations, customer service activities, and administrative functions within fast-paced store environments. Demonstrates the ability to provide professional assistance to customers while managing service centre activities such as handling enquiries, coordinating product support, and assisting with administrative documentation. Skilled in maintaining organised records, assisting with product knowledge queries, and supporting sales teams in delivering excellent service to customers.
Highly organised and detail-oriented with the ability to manage multiple responsibilities in busy retail environments. Experienced in supporting merchandising activities, maintaining store presentation standards, and assisting customers with product-related questions and service requests. Possesses strong interpersonal and communication skills, allowing effective interaction with customers and colleagues. Committed to delivering high levels of service while contributing to store performance, teamwork, and operational efficiency within the retail industry.
ATS-Friendly CV Tips for Retail Administration Jobs
Many retail companies use Applicant Tracking Systems (ATS) to filter job applications before recruiters review them.
Use Relevant Keywords
Include keywords such as:
-
Retail Administration
-
Customer Service
-
Service Centre Support
-
Sales Assistance
-
Merchandising
Structure Your CV Clearly
Use simple headings such as:
-
Professional Summary
-
Work Experience
-
Skills
-
Education
Highlight Customer Interaction
Retail employers value candidates who demonstrate strong customer engagement and problem-solving abilities.
Avoid Complex Formatting
Simple CV formats are easier for ATS systems to read and process.
How to Apply
Candidates interested in applying for the Service Centre Administrator role should prepare the following documents:
-
Updated Curriculum Vitae (CV)
-
Certified copy of Matric certificate
-
Copy of identification document
Applications should be submitted through the official recruitment platform where the vacancy is advertised.
Applicants should ensure that their CV clearly highlights retail experience, customer service abilities, and administrative skills to improve their chances of being shortlisted.
