Overview
Motus Corporation, one of South Africa’s most trusted names in the automotive and mobility industry, is offering an exciting opportunity for dynamic individuals to join their Auto Pedigree Division as Call Centre Agents based at the Spartan Head Office in Kempton Park.
This position is ideal for individuals with a passion for customer engagement, sales excellence, and relationship management. The successful candidate will be responsible for identifying customer needs, providing accurate product information, converting leads into sales, and ensuring the highest level of client satisfaction. Motus is a company that values innovation, performance, and customer-centricity, making this a perfect environment for individuals seeking growth and stability in a leading corporate organization.
Working within a fast-paced automotive sales environment, Call Centre Agents will play an instrumental role in maintaining customer relationships, ensuring smooth communication between clients and internal departments, and contributing directly to the business’s growth strategy. The position requires professionalism, resilience, and a proactive approach to achieving monthly and quarterly targets while delivering service excellence that aligns with Motus’ reputation for quality and integrity.
Minimum Requirements
- Grade 12 / Senior Certificate (Essential)
- Minimum of 2 years’ customer service or sales experience
- Valid South African ID and driver’s license
- Computer literacy (Excel, Outlook, and CRM systems)
- Strong communication and interpersonal skills
- NCA qualification advantageous
- Willingness to work shifts, weekends, and travel when required
Key Competencies and Skills
- Excellent verbal and written communication
- Proven ability to meet and exceed targets
- Strong problem-solving and analytical skills
- Attention to detail and time management
- Customer service orientation and patience under pressure
- Ability to adapt to changing priorities
- Understanding of sales and marketing principles
- Telephone and interpersonal etiquette
- Integrity, teamwork, and accountability
Responsibilities
- Manage daily, weekly, and monthly sales performance
- Conduct inbound and outbound customer calls with professionalism
- Convert leads into successful sales by matching customer needs to Motus services
- Build strong relationships with internal and external stakeholders
- Handle client finance applications and ensure compliance with NCA guidelines
- Assist in setting up mobile displays and promotional activities
- Provide accurate information about vehicles, products, and procedures
- Record client interactions and maintain detailed CRM records
- Ensure all customer escalations are handled promptly with feedback provided
- Support management in reporting, lead analysis, and customer retention strategies
Important Notes
This position requires high levels of integrity, attention to detail, and customer service orientation. Candidates must be adaptable, proactive, and capable of managing multiple priorities while maintaining professionalism and accuracy. The successful applicant will be required to undergo background checks and may be required to travel occasionally. Motus Corporation supports employment equity and encourages applications from previously disadvantaged individuals.
🧾 ATS-Friendly CV Guide
In today’s digital job market, most companies use Applicant Tracking Systems (ATS) to screen CVs before human eyes ever see them. These systems are designed to scan documents for keywords, structure, and formatting that align with the job description. An ATS-friendly CV improves your chance of getting past automated filters and landing an interview. Whether you are applying for the Motus Call Centre Agent Opportunity position at Motus Corporation – Auto Pedigree Division or another opportunity, your CV must speak both to machines and people. This guide walks you through proven strategies to optimize your CV from top to bottom, offering practical examples, formatting tips, and best practices to maximize your success.
1. ✅ CV Structure
- Header: Example — Thabo Khumalo | 0612 74 1234 | [email protected] | Randburg, South Africa.
- Professional Summary: Tailored to the role. E.g., “Motivated customer service agent with 3+ years’ experience in retail and a track record of increasing client satisfaction scores by 25%.”
- Key Skills: Include 6–10 bullet points. E.g., Point of Sale (POS) systems, Inventory control, Conflict resolution, Merchandising, SAP, Microsoft Excel.
- Work Experience: Reverse-chronological. Example:
- Retail Assistant | Bradlows | Jan 2022 – Present
- • Assisted 40+ daily customers with purchases and queries.
- • Maintained 98% shelf availability by overseeing stock rotation.
- Education: Highest level first. E.g., “Diploma in Business Management, UNISA, 2021.”
- Certifications: “Occupational Health and Safety, 2023 (SASSETA)”
- References: “Available upon request” unless stated otherwise in job ad.
2. 🖋️ Typography & Formatting
- Font Choice: Use clean fonts like Arial, Calibri, or Helvetica — ATS systems can misread decorative fonts.
- Font Size: Body text should be 10.5pt–12pt; Headings 14pt–16pt for readability and emphasis.
- Spacing & Margins: Use 1.15–1.5 line spacing. Keep margins at 0.75–1 inch. This ensures text isn’t cramped and is easy to scan.
- Avoid: Tables, columns, headers/footers, text boxes — most ATS software can't interpret them properly.
- File Format: Save your CV as a PDF or DOCX — PDF preserves formatting across devices, DOCX is often required by ATS platforms.
3. ✏️ Content Best Practices
- Mirror Job Language: If the ad says “inventory management,” use that term instead of synonyms like “stock control.”
- Quantify Achievements: Numbers give weight. E.g., “Managed R50,000 monthly inventory with < 2% loss.”
- Tailor for Each Job: Don't send the same CV to every employer. Highlight different skills depending on the job ad.
- Be Clear, Not Clever: Avoid vague buzzwords. Say what you did and how it helped your company.
- Proofread! ATS won't reject for spelling — but hiring managers will. Use tools like Grammarly or Hemingway.
4. 📷 Photo?
- Photos are discouraged unless required. ATS software can’t read them and they can add bias.
- If required (e.g., acting, modeling), choose a neutral background, natural lighting, and professional attire.
- Ensure file size is small if embedded. Avoid image-heavy CVs as they increase loading time.
5. 🔍 ATS Keyword Optimization Tips
Copy the exact job description and extract nouns and verbs that repeat. For example, for a Retail Assistant post: “customer service,” “cash handling,” “inventory,” “POS,” “stocktaking,” “sales target,” “merchandising,” and “teamwork.”
6. ✅ Dos and ❌ Don’ts of ATS CVs
- ✅ Use job-relevant keywords
- ✅ Keep formatting simple and consistent
- ✅ Quantify wherever possible
- ❌ Don’t include tables or graphics
- ❌ Don’t submit images or logos
- ❌ Don’t use colored or stylized fonts
7. 💾 File Naming & Saving Tips
- Name format: YourName_Motus Call Centre Agent Opportunity_CV.pdf
- Save as PDF unless job ad specifies otherwise
- Avoid spaces in filenames: Use underscores instead
- Check file size — keep it under 2MB
8. 🧠 More about ATS
Your CV is the first impression recruiters and ATS software get of you. To pass the ATS filter, you must optimize your CV with clean formatting, appropriate keyword use, and targeted content. Focus on clearly structuring each section: headline, summary, skills, work experience, education, and certifications. Customize the content for every role by mirroring the terminology and phrasing used in the job advert. Quantify achievements wherever possible. Format with simplicity — avoid graphics and stick to standard fonts. Proofreading is non-negotiable: even small typos can disqualify you. Save and name your file properly to avoid compatibility issues. Remember, your CV must be easily readable by both algorithms and humans. By applying the principles in this guide, you will greatly improve your chances of being shortlisted for interviews and finding the right role for your skills.
Professional Summary Example
A highly motivated and service-driven individual with a strong background in customer relations and sales, the ideal applicant for this role possesses exceptional communication skills and a deep understanding of client service within a corporate environment. With at least two years of experience in customer support or sales, they bring an ability to handle inquiries efficiently, meet performance targets, and ensure a seamless customer journey from initial contact to post-sale engagement. They demonstrate a professional demeanor and a proactive mindset, with proven success in handling multiple client interactions while maintaining accuracy, empathy, and attention to detail.
This candidate is driven by the principles of accountability, teamwork, and excellence. They excel in managing customer expectations, identifying sales opportunities, and supporting strategic growth objectives through consistent service delivery. Their understanding of the National Credit Act (NCA), combined with basic financial literacy and technical proficiency in CRM systems, enables them to contribute meaningfully to operational success. They are adaptable, results-oriented, and thrive in fast-paced, target-driven environments where integrity and client satisfaction come first.
How to Apply
Interested candidates should submit a detailed CV highlighting relevant experience and achievements, along with certified copies of identification and qualifications. Applications must be submitted before 14 October 2025 via the Motus online careers portal or the Auto Pedigree recruitment email provided in the vacancy notice.
