Overview
Ster-Kinekor Theatres, South Africa’s leading cinema brand and a household name in entertainment, is looking for a dynamic and customer-oriented Multi-Skilled Employee to join its Carnival City branch in Brakpan, Gauteng. This position is ideal for enthusiastic, motivated, and versatile individuals who thrive in fast-paced customer service environments and are passionate about delivering memorable cinema experiences.
As a Multi-Skilled Employee, you will play a key role in ensuring that every guest enjoys a seamless, world-class visit — from box office ticketing and food sales to customer interaction and maintaining cleanliness standards. You will have the opportunity to work across various departments, including cashiering, food & beverage preparation, and guest assistance. This hands-on role is crucial in upholding Ster-Kinekor’s reputation for excellence and ensuring each visitor leaves with a smile.
Working at Ster-Kinekor means joining an iconic South African entertainment brand known for innovation, teamwork, and customer delight. This is a place for people who love movies, enjoy working with the public, and take pride in being part of a vibrant, service-driven culture that inspires joy and connection.
Minimum Requirements
- Matric / Grade 12 qualification.
- 0–1 year of work experience in a customer service, hospitality, or retail role.
- Basic proficiency in Microsoft Office Suite (MS Word, Excel, Outlook).
- Knowledge of VISTA Cinema System is advantageous.
- Excellent verbal and written communication skills.
- Presentable, friendly, and professional appearance.
Key Competencies and Skills
- Outstanding communication and customer service abilities.
- Strong organizational and administrative skills.
- Excellent interpersonal and teamwork qualities.
- High attention to detail and ability to multitask.
- Confidence in handling customer concerns and providing solutions.
- Reliable, punctual, and self-motivated.
- Commitment to health, safety, and hygiene standards.
- Analytical mindset with the ability to adapt to fast-changing priorities.
Responsibilities
- Operate as a Cashier at Box Office or Catering Sales, ensuring accurate transactions and friendly service.
- Maintain up-to-date knowledge of all Ster-Kinekor promotions, films, and product offerings.
- Prepare popcorn, slushies, and food items according to quality and hygiene standards.
- Ensure all visual displays, posters, and promotional materials are neat, current, and correctly positioned.
- Support in shift preparation and assist supervisors in daily operational tasks.
- Adhere to all health and safety (H&S) protocols, reporting hazards or deviations.
- Maintain cleanliness of the kitchen, serving counters, and surrounding areas at all times.
- Manage storerooms and ensure correct storage, fumigation schedules, and product handling procedures.
- Assist customers with collections, refunds, or general inquiries professionally and courteously.
- Uphold company presentation standards, ensuring uniforms and personal grooming reflect the Ster-Kinekor brand.
- Submit all required reports and forms accurately and on time.
Important Notes
This is a fixed-term contract position based at Carnival City, Brakpan. Applicants must be willing to work evenings, weekends, and public holidays, depending on operational requirements. Candidates should be enthusiastic about cinema culture and customer service excellence. Only shortlisted candidates will be contacted. If you have not received feedback within two weeks of the closing date, consider your application unsuccessful.
🧾 ATS-Friendly CV Guide
In today’s digital job market, most companies use Applicant Tracking Systems (ATS) to screen CVs before human eyes ever see them. These systems are designed to scan documents for keywords, structure, and formatting that align with the job description. An ATS-friendly CV improves your chance of getting past automated filters and landing an interview. Whether you are applying for the Multi Skilled Cinema Employee Carnival City position at Ster-Kinekor Theatres Pty Ltd or another opportunity, your CV must speak both to machines and people. This guide walks you through proven strategies to optimize your CV from top to bottom, offering practical examples, formatting tips, and best practices to maximize your success.
1. ✅ CV Structure
- Header: Example — Thabo Khumalo | 0612 74 1234 | [email protected] | Randburg, South Africa.
- Professional Summary: Tailored to the role. E.g., “Motivated customer service agent with 3+ years’ experience in retail and a track record of increasing client satisfaction scores by 25%.”
- Key Skills: Include 6–10 bullet points. E.g., Point of Sale (POS) systems, Inventory control, Conflict resolution, Merchandising, SAP, Microsoft Excel.
- Work Experience: Reverse-chronological. Example:
- Retail Assistant | Bradlows | Jan 2022 – Present
- • Assisted 40+ daily customers with purchases and queries.
- • Maintained 98% shelf availability by overseeing stock rotation.
- Education: Highest level first. E.g., “Diploma in Business Management, UNISA, 2021.”
- Certifications: “Occupational Health and Safety, 2023 (SASSETA)”
- References: “Available upon request” unless stated otherwise in job ad.
2. 🖋️ Typography & Formatting
- Font Choice: Use clean fonts like Arial, Calibri, or Helvetica — ATS systems can misread decorative fonts.
- Font Size: Body text should be 10.5pt–12pt; Headings 14pt–16pt for readability and emphasis.
- Spacing & Margins: Use 1.15–1.5 line spacing. Keep margins at 0.75–1 inch. This ensures text isn’t cramped and is easy to scan.
- Avoid: Tables, columns, headers/footers, text boxes — most ATS software can't interpret them properly.
- File Format: Save your CV as a PDF or DOCX — PDF preserves formatting across devices, DOCX is often required by ATS platforms.
3. ✏️ Content Best Practices
- Mirror Job Language: If the ad says “inventory management,” use that term instead of synonyms like “stock control.”
- Quantify Achievements: Numbers give weight. E.g., “Managed R50,000 monthly inventory with < 2% loss.”
- Tailor for Each Job: Don't send the same CV to every employer. Highlight different skills depending on the job ad.
- Be Clear, Not Clever: Avoid vague buzzwords. Say what you did and how it helped your company.
- Proofread! ATS won't reject for spelling — but hiring managers will. Use tools like Grammarly or Hemingway.
4. 📷 Photo?
- Photos are discouraged unless required. ATS software can’t read them and they can add bias.
- If required (e.g., acting, modeling), choose a neutral background, natural lighting, and professional attire.
- Ensure file size is small if embedded. Avoid image-heavy CVs as they increase loading time.
5. 🔍 ATS Keyword Optimization Tips
Copy the exact job description and extract nouns and verbs that repeat. For example, for a Retail Assistant post: “customer service,” “cash handling,” “inventory,” “POS,” “stocktaking,” “sales target,” “merchandising,” and “teamwork.”
6. ✅ Dos and ❌ Don’ts of ATS CVs
- ✅ Use job-relevant keywords
- ✅ Keep formatting simple and consistent
- ✅ Quantify wherever possible
- ❌ Don’t include tables or graphics
- ❌ Don’t submit images or logos
- ❌ Don’t use colored or stylized fonts
7. 💾 File Naming & Saving Tips
- Name format: YourName_Multi Skilled Cinema Employee Carnival City_CV.pdf
- Save as PDF unless job ad specifies otherwise
- Avoid spaces in filenames: Use underscores instead
- Check file size — keep it under 2MB
8. 🧠 More about ATS
Your CV is the first impression recruiters and ATS software get of you. To pass the ATS filter, you must optimize your CV with clean formatting, appropriate keyword use, and targeted content. Focus on clearly structuring each section: headline, summary, skills, work experience, education, and certifications. Customize the content for every role by mirroring the terminology and phrasing used in the job advert. Quantify achievements wherever possible. Format with simplicity — avoid graphics and stick to standard fonts. Proofreading is non-negotiable: even small typos can disqualify you. Save and name your file properly to avoid compatibility issues. Remember, your CV must be easily readable by both algorithms and humans. By applying the principles in this guide, you will greatly improve your chances of being shortlisted for interviews and finding the right role for your skills.
Professional Summary Example
A professional, service-focused individual with proven experience in customer service, hospitality, and cinema operations. Skilled in handling multiple responsibilities, including cashiering, stock management, food preparation, and customer assistance, this candidate thrives in high-energy environments where teamwork, precision, and communication are essential. With excellent interpersonal and problem-solving skills, they are committed to enhancing guest satisfaction through proactive service and attention to detail.
Passionate about the entertainment industry, they possess a strong work ethic, reliability, and adaptability, making them well-suited to dynamic customer-facing roles. Their ability to handle fast-paced tasks, maintain operational standards, and engage with customers ensures that every cinema experience aligns with Ster-Kinekor’s commitment to quality and excellence. This professional embodies the spirit of hospitality, integrity, and teamwork required to represent one of South Africa’s most beloved entertainment brands.
🧭 How to Apply:
Interested candidates can apply through the Ster-Kinekor Careers Portal. Ensure your CV is updated with relevant customer service, retail, or hospitality experience, and include a brief motivation explaining your passion for the entertainment industry.
