Absa Home Loans Learnership Opportunity

📝 Overview:

Absa Bank, one of South Africa’s leading financial institutions with over 100 years of rich history, is offering a transformative 12-month Home Loans Learnership Programme. This initiative is part of the bank’s commitment to developing future talent and empowering youth through practical experience, mentorship, and structured training.

This learnership is aimed at young, enthusiastic individuals aged 18–30 who are passionate about customer service and banking. Participants will benefit from formal classroom instruction and real-world, on-the-job training in Absa’s Home Loans Collections division. Successful candidates will receive a National Qualification Framework (NQF) Level 5 Certificate in Banking upon completion.

This program is more than a career opportunity—it's a gateway to becoming part of a proudly African banking institution committed to shaping a brighter financial future for all.

📌 Minimum Requirements:

• South African citizen or permanent resident

• Aged between 18 and 30 years

• Must have a completed Degree or NQF Level 7 equivalent qualification

• Must be currently unemployed

• Not enrolled in any other learnership, internship, or academic program

• Computer literate with basic technical proficiency

• Fluent in English (verbal and written)

• Must submit a detailed CV, certified copies of qualifications, ID, and proof of residence

• Strong references or contactable referees

• Must pass background checks: clear credit, criminal record, and no previous dismissal from employment

💡 Key Competencies and Skills Developed:

• Customer service excellence

• Problem-solving and analytical thinking

• Verbal and written communication

• Professionalism and telephone etiquette

• Time management and organizational skills

• Ability to work under pressure

• Team collaboration and conflict resolution

• Willingness to learn and adapt in a professional setting

• Digital literacy and usage of banking tools and systems

📋 Responsibilities:

During the 12-month program, learners will:

• Participate in structured classroom learning and real-world practical training

• Gain exposure to Home Loans Sales and Service Enablement departments

• Learn to manage client queries and deliver high-quality customer support

• Develop professional banking acumen and communication strategies

• Complete academic and workplace assessments as part of the qualification process

• Attend mentorship sessions and performance reviews

• Exhibit ethical behaviour and uphold the brand values of Absa

📌 Important Notes:

• This is a fixed 12-month programme. Full attendance and participation are required.

• A monthly stipend will be provided throughout the learnership.

• Successful completion will result in an NQF Level 5 certificate in Banking.

• Absa reserves the right not to fill the position if suitable candidates are not found.

• Employment after the programme is not guaranteed but possible based on performance.

🧠 ATS-Friendly CV Tips for Applicants

To increase your chances of being shortlisted, follow these CV optimization tips for Applicant Tracking Systems (ATS):

✅ 1. Formatting and Structure

Use a simple layout with clearly marked sections:

• Header (Full Name, Contact Info, LinkedIn if available)

• Professional Summary (2–3 paragraphs)

• Education

• Skills

• Experience (if any)

• Certifications or Achievements

• References (optional unless required)

Important Formatting Guidelines:

• File format: Save as PDF, unless otherwise stated

• Font: Use legible fonts like Arial, Calibri, or Times New Roman in 11–12 pt size

• Line spacing: 1.15 to 1.5 for readability

• Headings: Use bold and slightly larger font size (14 pt) for section headers

• Avoid: Tables, columns, text boxes, and images (they confuse ATS bots)

✅ 2. ATS Keywords and Phrases

Use keywords directly from the job post. These can include:

• Customer service

• Home loans

• Contact centre

• Sales enablement

• Communication skills

• Problem-solving

• Time management

• Teamwork

• Digital literacy

• Microsoft Office

Place these keywords naturally throughout your summary, skills section, and job descriptions.

✅ 3. Typography Tips for Clean Design

• Avoid fancy fonts like cursive or novelty fonts (ATS bots can’t read them).

• Use bullet points to list duties or skills.

  • Example: ● Answered customer inquiries via phone and email

• Avoid colored text—stick to black font on a white background.

✅ 4. Section-by-Section Guidance

📍 Professional Summary:

• Keep it between 4–6 lines

• Describe who you are, what you’ve done, and what you aim to achieve

• Focus on soft skills, career goals, and alignment with the role

🎓 Education:

List your highest qualification first. Include:

• Degree or Qualification Name

• Institution

• Year completed or expected completion

🔧 Skills Section:

Use 8–12 skills, formatted in bullet or comma-separated list:

• Customer service, Teamwork, Communication, Conflict resolution

• Digital literacy, Microsoft Office, Time management

💼 Work Experience (Optional):

If you have work or volunteer experience, list:

• Job title

• Company name

• Dates of employment

• 3–4 bullet points on your responsibilities and achievements

🏆 Certifications and Courses:

Include any short courses, certificates, or training related to:

• Business administration

• Customer service

• Sales

🧾 References:

Only include if requested. Otherwise, write:
“References available upon request.”

🖼️ Profile Image Tips (Optional for Banking CVs)

While not required for an ATS CV, if you are submitting to a person (like via email or in person), you may consider including a professional photo:

• Clear headshot with neutral background

• Formal attire (blazer or collared shirt)

• No filters, casual wear, or group photos

📸 Optional Visual Enhancement

If your CV is being sent directly to an HR team (not just an ATS system), consider enhancing with:

• Icons for contact info

• Horizontal divider lines between sections

• A clean color accent (e.g., navy blue headings)

Be cautious though—minimalism is best unless you're in a creative field.

📨 How to Apply:

Interested applicants should prepare a professional CV and include all required documentation:
✅ Certified ID copy
✅ Certified qualifications
✅ Proof of address
✅ Contactable references

Visit the Absa Careers Portal and search for Home Loans Learnership. Follow the application instructions carefully and complete the online assessments.