📌 Overview:

Nutun, a globally recognized leader in business process outsourcing (BPO), is proud to announce its 12-month Learnership Programme based in Sandton, Johannesburg, commencing in September 2025. This programme is specifically designed to empower unemployed South African youth, aged between 18 and 35, by equipping them with both theoretical and practical skills in Debt Collection and Customer Services. Upon successful completion, learners will be awarded a nationally recognized Further Education and Training Certificate in Debt Recovery (NQF Level 4), significantly enhancing their employability in South Africa’s competitive job market.

Nutun has built a strong reputation for delivering world-class omnichannel customer engagement and credit lifecycle management solutions. With a workforce of over 7,000 dedicated professionals, the organization combines technology-driven processes with people-focused services to deliver measurable results. Beyond its business operations, Nutun remains deeply committed to South Africa’s socio-economic growth through initiatives that promote education, job creation, and youth development. This Learnership Programme is one of its flagship initiatives, bridging the gap between academic learning and professional work readiness.

Participants in the Learnership will benefit from a well-rounded development journey that blends classroom-based theoretical modules with practical workplace exposure. Under the mentorship of industry experts, learners will gain real-world insights into customer engagement, debt recovery strategies, negotiation techniques, compliance, and effective communication. The programme not only provides technical knowledge but also nurtures soft skills such as teamwork, adaptability, and problem-solving—qualities that are invaluable in today’s corporate environment.

By joining Nutun’s Learnership Programme, participants take the first step toward building a sustainable career in the financial services and customer management industry. This is not merely a training opportunity—it is a launchpad for long-term career growth. Successful learners will graduate with a qualification that is respected nationally, opening doors to future roles in call centres, debt recovery agencies, and corporate client services departments. For young South Africans seeking to gain experience, develop confidence, and contribute meaningfully to the economy, this Learnership is an opportunity not to be missed.

📌 Minimum Requirements

• South African citizen, aged 18–35 years.

• Grade 12 (Matric) with Core Mathematics or Mathematical Literacy.

• Minimum 50% pass rate in English (1st Language).

• 6–12 months of client-facing or call centre experience preferred.

• Currently unemployed and not engaged in another learnership or full-time study.

📌 Key Competencies and Skills

• Strong written and verbal communication skills with a neutral accent.

• Computer literacy (MS Word, Excel, email, 35 WPM typing speed with 90% accuracy).

• Confidence in customer-facing environments.

• Problem-solving and adaptability.

• A willingness to learn, resilience, and professionalism.

📌 Responsibilities

• Attend structured theoretical training sessions.

• Participate in workplace practical training in Debt Collection and Customer Service.

• Apply classroom knowledge to real client interactions.

• Work with mentors and team leaders to gain insights into best practices.

• Maintain high standards of professionalism, accuracy, and customer engagement.

• Successfully complete all assessments and evaluations.

📌 Important Notes

• Only applicants meeting the minimum requirements will be considered.

• Shortlisted candidates will undergo assessments for communication, computer literacy, and suitability.

• This is a 12-month fixed-term learnership, commencing September 2025.

• No fees are charged for participation—this programme is designed to uplift unemployed youth.

📌 Professional CV Summary (for applicants to include)

I am a motivated and ambitious young professional with a strong passion for learning, development, and customer engagement. Having completed my Matric with a solid foundation in English and Mathematics, I bring excellent communication skills, adaptability, and the ability to thrive in client-facing environments. With prior exposure to customer service and administrative functions, I have developed a keen understanding of problem-solving and maintaining professionalism under pressure.

Beyond my technical skills, I am a self-driven individual eager to contribute positively to any organization I join. I am detail-oriented, computer literate, and committed to continuous improvement. By participating in structured programmes such as the Nutun Learnership, I aim to refine my skills, gain industry-recognized qualifications, and build a successful career within customer services and debt recovery.

📌 How to Apply

Interested candidates should apply through the official Nutun Careers Portal before the closing date of 28 August 2025. Applicants must upload an updated CV, a certified copy of their Matric certificate, and any relevant supporting documentation. Incomplete applications will not be considered.