System Administrator

Job Description

The Remote System Administrator II will be responsible for providing advanced technical support and systems administration services to clients while ensuring high levels of uptime, performance, and customer satisfaction.

The successful candidate will serve as a senior technical resource capable of independently resolving a wide range of IT issues involving operating systems, servers, networking infrastructure, cloud services, virtualization platforms, cybersecurity solutions, and business applications.

This role requires excellent troubleshooting abilities, strong communication skills, and the ability to effectively manage multiple support requests while maintaining service quality standards. The System Administrator II will also serve as an escalation point for junior technicians and contribute to maintaining operational excellence across client environments.

Additionally, the successful candidate will participate in an on-call rotation to provide after-hours and weekend support when required.

Overview

Intelligent Technical Solutions (ITS), a rapidly growing managed IT services provider, is seeking experienced and highly motivated professionals to join its global team as a Remote System Administrator II. This exciting opportunity is ideal for skilled IT professionals who possess strong technical expertise, exceptional customer service abilities, and a passion for solving complex technology challenges.

As businesses increasingly rely on technology to drive productivity and innovation, the demand for experienced system administrators continues to grow worldwide. The System Administrator II role offers qualified professionals the opportunity to work remotely while supporting a diverse client base across multiple industries. Successful candidates will play a vital role in maintaining, troubleshooting, securing, and optimizing client IT infrastructures while delivering exceptional technical support.

This position is designed for individuals who thrive in fast-paced environments, enjoy collaborating with technical teams, and possess advanced problem-solving skills. Candidates will have the opportunity to work with modern technologies, cloud environments, virtualization platforms, cybersecurity tools, and enterprise-level systems while contributing to a culture of continuous improvement and professional development.

Requirements

Applicants interested in this position should meet the following requirements:

• Minimum of five years of experience in IT Support, Systems Administration, or a related technical role.
• Experience troubleshooting Windows and macOS environments.
• Experience supporting Microsoft Server environments from Server 2016 through Server 2025.
• Knowledge of virtualization technologies including VMware and Hyper-V.
• Experience supporting Microsoft 365 and Microsoft Azure environments.
• Strong understanding of networking concepts and troubleshooting methodologies.
• Experience supporting business-critical applications.
• Strong written and verbal English communication skills.
• Ability to work independently in a fully remote environment.
• Willingness to participate in on-call support rotations.

Computer Requirements:

• Minimum 8GB RAM.
• Windows 11 with Intel i5/i7 (8th Generation or newer), or
• AMD Ryzen 5/7 (2000 Series or newer), or
• macOS 12 or newer.

Responsibilities

The Remote System Administrator II will be responsible for:

• Diagnosing and resolving workstation operating system issues.
• Troubleshooting and resolving printer-related technical problems.
• Supporting Microsoft Office and other business productivity applications.
• Assisting with ERP systems, including Sage ERP, QuickBooks, and other business applications.
• Troubleshooting advanced server-related issues.
• Managing virtualization environments including VMware and Hyper-V.
• Supporting Microsoft Azure and Microsoft 365 platforms.
• Troubleshooting networking issues and connectivity problems.
• Managing Active Directory environments.
• Supporting cybersecurity solutions and endpoint protection tools.
• Acting as an escalation point for junior technicians.
• Documenting technical issues, solutions, and support activities.
• Participating in after-hours and weekend support rotations.

Qualifications

The ideal candidate should possess:

• Advanced Windows Server administration experience.
• Microsoft 365 administration expertise.
• Azure cloud platform experience.
• Active Directory management experience.
• VMware virtualization experience.
• Hyper-V virtualization experience.
• Network troubleshooting capabilities.
• Firewall and switch administration knowledge.
• Endpoint security and cybersecurity experience.
• Backup and disaster recovery knowledge.
• Mobile device management experience.
• Microsoft Office application support expertise.
• Adobe software support experience.
• Strong customer service orientation.
• Excellent documentation skills.
• Time management and prioritization abilities.
• Ability to work under pressure while maintaining accuracy.
•  

Professional Summary Example

Experienced and results-driven Systems Administrator with extensive expertise in managing enterprise IT infrastructures, cloud environments, virtualization platforms, and technical support operations. Demonstrates advanced troubleshooting capabilities across Windows Server, Microsoft 365, Azure, networking technologies, cybersecurity solutions, and business-critical applications. Recognized for delivering exceptional customer service, resolving complex technical challenges, and maintaining high levels of system performance, security, and availability. Proven ability to manage multiple priorities while maintaining accuracy, professionalism, and service excellence in fast-paced technical environments.

Highly analytical and detail-oriented IT professional with a strong background in systems administration, incident management, network support, virtualization technologies, and infrastructure optimization. Skilled at collaborating with cross-functional teams, mentoring junior technicians, and supporting organizational objectives through proactive technology management and continuous improvement initiatives. Committed to staying current with emerging technologies, industry best practices, and professional certifications while delivering reliable and efficient technical solutions that enhance business operations and customer satisfaction.

ATS CV Tips

To maximize visibility within Applicant Tracking Systems (ATS), candidates should include relevant industry keywords throughout their CV where applicable:

• System Administrator
• Windows Server
• Microsoft 365
• Azure
• VMware
• Hyper-V
• Active Directory
• Network Administration
• Technical Support
• IT Infrastructure
• Cybersecurity
• Endpoint Security
• Cloud Computing
• MSP Experience
• Firewall Management
• Server Administration
• Troubleshooting
• Incident Management
• Backup Solutions
• Virtualization
• Help Desk Support
• Customer Service
• IT Operations
• Microsoft Technologies
• CompTIA A+
• CompTIA Network+
• CompTIA Security+

Use clear section headings, standard formatting, measurable achievements, and certification details. Avoid graphics, tables, images, and excessive design elements that could prevent ATS software from accurately parsing your application.

How to Apply:

Interested candidates who meet the qualifications and experience requirements are encouraged to submit a detailed and updated CV highlighting their technical skills, certifications, systems administration experience, cloud expertise, and customer support achievements.

Applicants should ensure all information provided is accurate, complete, and supported by relevant certifications and employment history. Candidates may also be required to complete assessments and interviews as part of the selection process.

Applications should be submitted through the employer's official recruitment platform or designated application channel.