Overview
Pepkor Lifestyle is seeking a motivated and detail-oriented individual to join its team as a Service Centre Administrator (Fixed Term Contract) within the HiFi Corp brand. This role forms part of the organisation’s broader commitment to delivering high-quality retail services across South Africa while ensuring operational excellence and customer satisfaction.
The position is based within the Wonderpark business unit and offers a structured opportunity for entry-level professionals to gain valuable experience in the retail administrative environment. The successful candidate will be part of a fast-paced and innovative retail ecosystem focused on improving customer experiences, enhancing service delivery, and supporting store-level operations. This role is ideal for individuals who are eager to develop their career in retail administration while contributing meaningfully to one of South Africa’s leading lifestyle retail groups.
Minimum Requirements
Applicants must meet the following essential criteria:
- Must hold a Grade 12 (Matric) qualification
- Must have 1–2 years of proven experience within a retail environment
- Strong interest in retail operations and customer service
- Basic administrative and computer literacy skills
- Ability to work in a structured, target-driven environment
Key Competencies and Skills
The ideal candidate should demonstrate:
- Strong customer service orientation and interpersonal skills
- Good communication skills (verbal and written)
- Ability to work effectively under pressure
- Attention to detail and strong organisational abilities
- Team collaboration and self-management skills
- Product knowledge awareness and willingness to learn continuously
- Reliability, professionalism, and accountability
Responsibilities
The Service Centre Administrator will be responsible for the following:
- Providing efficient and professional customer service support
- Assisting in achieving departmental and store sales targets
- Maintaining up-to-date knowledge of products and services
- Supporting merchandising and ensuring strong store presentation standards
- Contributing to store safety and security procedures
- Working collaboratively within a team environment
- Managing administrative tasks accurately and timeously
- Supporting operational processes to ensure smooth service delivery
Important Notes
- This is a fixed-term contract position
- Only shortlisted candidates will be contacted
- Candidates must demonstrate a strong willingness to learn and adapt
- Retail experience will be considered an advantage
- Accuracy and professionalism are critical for success in this role
Here are ATS (Applicant Tracking System) CV pro tips to help your CV pass automated screening and actually reach recruiters:
1. Use Simple, Clean Formatting
ATS software struggles with complex designs.
Do:
- Use standard fonts (Arial, Calibri, Times New Roman)
- Use clear headings like Work Experience, Education, Skills
- Keep layout simple and linear
Avoid:
- Tables, columns, text boxes
- Graphics, icons, logos
- Headers/footers for important info
2. Use Keywords From the Job Description
ATS scans for exact matches.
Pro tip:
- Copy key skills and phrases directly from the job post
- Include both short and long versions:
- “Customer Service”
- “Customer Service Excellence”
- “Retail Administration”
3. Match Job Titles Closely
If your past title differs, adjust slightly (truthfully).
Example:
- Instead of “Sales Helper”
- Use: “Retail Sales Assistant”
ATS prioritises relevance in job titles.
4. Avoid Fancy File Types
Stick to:
- .docx (best)
- PDF (safe, but some systems still prefer DOCX)
Avoid:
- JPG / PNG CVs
- Canva exports with heavy design layers
5. Use Standard Section Headings
ATS reads predictable labels better.
Use:
- Work Experience
- Education
- Skills
- Certifications
Avoid creative headings like:
- “My Journey”
- “What I Bring”
6. Optimise Your Skills Section
This is a major keyword scanner area.
Include both:
- Hard skills: Excel, Data Entry, POS Systems
- Soft skills: Communication, Teamwork, Problem Solving
Tip: Mirror job ad wording exactly.
7. Keep Dates Consistent
Use clean formats like:
- Jan 2023 – Dec 2024
Avoid:
- 01/23 – present (inconsistent systems may misread)
8. Don’t Hide Important Info in Images
ATS cannot read images.
Never place:
- Contact details in images
- Skills in icons
- Experience inside graphics
9. Include Industry Keywords Naturally
For retail/admin roles, include terms like:
- Customer service
- Stock management
- Merchandising
- Administrative support
- Point of Sale (POS)
10. Keep It Under 2 Pages (Ideal)
- Entry level: 1 page is best
- Experienced: max 2 pages
ATS prefers concise, relevant content.
11. Use a Professional File Name
Instead of:
- CV_final_new_latest.pdf ❌
Use:
- Name_Surname_CV_2026.docx ✔️
12. Avoid Overloading Keywords
Keyword stuffing can hurt readability.
Write naturally, but strategically:
- Good: “Provided customer service and supported retail operations.”
- Bad: “Customer service customer service retail retail admin admin”
Professional CV Summary (EXAMPLE)
A dedicated and service-driven professional with a solid foundation in retail operations and customer-facing administrative support. Possesses strong interpersonal skills and a proven ability to deliver high-quality customer service in fast-paced retail environments. Experienced in handling administrative duties, supporting sales teams, and ensuring efficient day-to-day store operations. Demonstrates a strong understanding of retail processes, product awareness, and the importance of maintaining excellent customer satisfaction standards. Committed to contributing positively to organisational success through reliability, attention to detail, and a proactive work ethic.
A motivated and adaptable individual with a strong passion for retail excellence and continuous professional development. Skilled in communication, teamwork, and problem-solving, with the ability to manage multiple tasks while maintaining accuracy and efficiency. Has experience working within structured retail environments where performance targets, customer engagement, and operational support are key priorities. Seeking to grow within a reputable organisation such as Pepkor Lifestyle and HiFi Corp, contributing value while building a long-term career in retail administration and service excellence.
How to Apply
Interested candidates are encouraged to submit a comprehensive application including:
- An updated CV
- Certified copies of qualifications
- A valid South African ID copy
- A short cover letter highlighting relevant retail experience
Applications should clearly indicate interest in the Service Centre Administrator (HiFi Corp – Wonderpark) role. Only candidates meeting the minimum requirements will be considered.