Overview:

Influx is a leading global provider of 24/7 on-demand customer service solutions for top brands and technology companies. With a network of agents operating worldwide, Influx ensures a positive customer experience every day of the year, including holidays. They are currently seeking motivated and customer-focused individuals to join their team as Remote Call Center Representatives.

Minimum Requirements:

• Minimum 1 year of proven experience in customer support or a call center environment (preferably BPO sector).

• Excellent verbal and written English communication skills (clear English, no strong native accent).

• Strong problem-solving and negotiation abilities.

• Ability to handle high-pressure situations and maintain customer satisfaction.

• Willingness to work flexible hours, including weekends, on a rotating shift schedule.

• Must be empathetic and possess the necessary soft skills required for customer support.

• Reliable internet connection and quiet remote working environment.

Key Competencies and Skills:

• Excellent customer service and interpersonal skills.

• Ability to multitask and manage multiple customer interactions.

• High level of ownership when handling customer complaints and escalations.

• Strong understanding of call handling KPIs and customer satisfaction scores (CSAT).

• Positive attitude and strong team collaboration skills.

• Fast learner with the ability to adapt in a fast-paced environment.

Responsibilities:

• Manage a high volume of inbound and outbound calls, emails, and chats from customers.

• Deliver a positive customer experience while achieving strict call-handling KPIs.

• Collaborate with internal departments to resolve customer concerns efficiently.

• Build and maintain trust with customers through open and effective communication.

• Take ownership of customer issues until full resolution, escalating only when appropriate.

• Maintain a high standard of professionalism in all interactions.

• Consistently meet and exceed KPIs for call handling, email/chat support, CSAT scores, and quality assurance.

Enquiries:

For any queries related to the application process, candidates should refer to official communication from Influx or visit www.influx.com.

Important Notes:

• This is a full-time, remote position.

• Extensive opportunities exist for career growth and skill development.

• Successful candidates will work with high-performing global colleagues in a supportive environment.

• Influx operates 24/7 — flexibility to work shifts, weekends, and holidays is essential.

✍️ ATS-CV Tips for Applicants:

When applying for this remote Call Center Representative role, ensure your CV is ATS-optimized:

• Use clear section headings (e.g., Experience, Skills, Education).

• Include keywords from the job description, like "customer support", "call handling", "problem-solving", "CSAT", "BPO experience", and "remote work".

• Keep formatting simple (avoid fancy fonts, tables, or graphics that ATS may not read properly).

• Quantify your achievements where possible (e.g., "Maintained a 95% CSAT score over 12 months").

• Highlight your remote work experience, if applicable.

 Job Summary 

Influx is seeking Remote Call Center Representatives to deliver exceptional customer service support to global brands. Candidates must have at least one year of experience in a call center or BPO environment, excellent English skills, and the ability to work flexible hours. This full-time, remote role offers career growth, flexibility, and a supportive team culture.

🌟 Professional Summary Example for ATS-Friendly CV:

Professional Summary:
Dedicated and customer-focused Call Center Representative with over 1 year of experience delivering exceptional support in high-volume BPO environments. Skilled in managing inbound and outbound communications across phone, email, and chat platforms. Adept at resolving customer issues promptly while maintaining high CSAT scores and exceeding performance KPIs. Strong communicator with a proven ability to build lasting customer relationships, collaborate with cross-functional teams, and thrive in remote, fast-paced settings. Committed to delivering outstanding service and contributing to a positive team culture.

✅ Why this summary works:

• ATS-friendly: Includes keywords like Call Center Representative, customer support, BPO, remote, CSAT, and KPI.

• Highlights soft skills: Customer focus, communication, teamwork.

• Quantifiable focus: Mentions high CSAT scores and KPI performance without being too specific (which keeps it flexible).

• Tone: Professional, confident, and adaptable — exactly what Influx looks for.

How to Apply:

Interested candidates must apply online through the official Influx application portal.
⚠️ Important: Influx will only contact successful applicants via an official email address ending in @influx.com.
✅ No payments, fees, or charges are requested at any point during the recruitment process.

APPLY HERE